Operations SME - ERP

Operations Subject Matter Expert (SME) for ERP Imagine yourself doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Owning your ambition and fueling your career growth. Thriving in a supportive team environment that inspires you to strive for excellence. At Trojan Technologies, you have the power to make it possible. Trojan Technologies, a Veralto company, plays a vital role in making the various stages of the water treatment process more effective and efficient. Our products and services have applications across municipal wastewater, drinking water, environmental contaminant treatment, and residential water treatment, along with ultra-purification of water used in food and beverage manufacturing, pharmaceutical processing and semiconductor applications. When you join the Trojan Technologies team and the broader Veralto network, you become part of a unique culture where purpose meets possibility: where the work we do makes an everyday impact on the world's vital water resources, and where you'll have the power to deepen your skillset, own your ambition, and fuel your career growth. We offer: Professional onboarding and training options Powerful team looking forward to working with you Career coaching and development opportunities Health benefits Reporting to the Senior Director, Operations - Global Manufacturing and Distribution, the Operations Subject Matter Expert (SME) for ERP will join our Infor LN Cloud implementation team. In this role, you will serve as the primary business voice for the Operations function throughout the full ERP implementation lifecycle, covering manufacturing, production planning, and logistics/distribution processes from design and fit/gap analysis through User Acceptance Testing (UAT), cutover, and hypercare stabilization. This is a 100% dedicated, full-time project role. You will not configure the system. Your accountability is to define, validate, and test, ensuring that Infor LN accurately reflects Trojan's end-to-end manufacturing and distribution operations. You will work closely with IT, the system integrator, and cross-functional SMEs in Finance and Supply Chain to deliver a solution that is operationally sound and go-live ready. The position is hybrid, with onsite presence required in London, Ontario. In this role, a typical day will look like: Represent Operations across manufacturing, planning, and logistics/distribution in fit/gap workshops, assessing where standard Infor LN processes align, partially fit, or require business process change. Document current-state (as-is) and future-state (to-be) business processes across the full Operations value chain: manufacturing execution, production planning, inventory management, and outbound logistics. Define detailed functional requirements and business rules covering shop floor control, work order management, production scheduling, demand planning, warehouse operations, and distribution. Review and formally approve configuration decisions made by IT or the integrator across all Operations sub-areas. Not configuring, but accepting and validating design choices. Identify, escalate, and help resolve process gaps between Infor LN standard functionality and Trojan's operational requirements across manufacturing, planning, and logistics. Validate and sign off on master data relevant to Operations including work centers, routings, bills of materials (BOMs), item masters, warehouse locations, and planning parameters prior to migration. Develop and review UAT test scripts and test scenarios covering end-to-end Operations flows: plan to produce, procure to stock, and ship to customer. Lead and execute User Acceptance Testing (UAT), confirming that configured processes meet business requirements across all Operations sub-areas. Log, triage, and actively participate in defect resolution, providing business context and validating fixes. Participate in integration testing to ensure end-to-end process flows work across functions (Operations, Finance, Supply Chain, Quality). Validate planning parameters and scheduling logic in Infor LN, including capacity planning, MRP/MPS settings, and demand signals. Confirm logistics and distribution processes are correctly configured, including outbound shipping, carrier management, and warehouse management workflows. Support cutover planning, identifying Operations-specific tasks, sequencing, and dependencies across manufacturing, planning, and distribution. Confirm go/no-go readiness for the Operations workstream based on UAT results, data quality, and user preparedness. Act as a change champion within Operations, building awareness and readiness among colleagues across the shop floor, planning team, and distribution centre. Provide input into training materials and support end-user readiness for Infor LN across all Operations roles. Serve as primary Operations contact during hypercare, triaging and resolving issues raised by end users post go-live across manufacturing, planning, and logistics. Other duties as assigned. The associate may be asked to perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification. The essential requirements of the job include: Minimum 8 years of experience in Operations across at least two of the following functions: Production, Planning, and Procurement, with demonstrated breadth across the full manufacturing and distribution value chain. Demonstrated hands-on experience with ERP systems in an operational environment (Infor LN experience strongly preferred). Proven ability to define business requirements, document end-to-end processes, and validate system configurations across multiple Operations sub-areas. Experience leading or executing UAT, system testing, or process validation activities in a structured project environment. Ability to work cross-functionally and collaborate effectively with IT, system integrators, and business stakeholders across multiple functions. It would be a plus if you also possess previous experience in: Direct experience with Infor LN (on-premise or cloud). Participation in a full-cycle ERP implementation. Familiarity with VES tools and methodologies. The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $91,000 USD to $115,000 per year. This job is also eligible for 10% bonus pay. We offer a comprehensive package of benefits including paid time off, and medical/dental/vision insurance to eligible employees. Trojan Technologies is proud to be part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources™—and building rewarding careers along the way. Trojan Technologies