Loan Servicer

Job Description

Job Description

JOB DESCRIPTION

Job Title

Loan Servicer

Grade

6

Department

Residential Lending

Status

Non-exempt

Reports To

Loan Servicing Manager

Date

2026

OVERVIEW

Performs various operational and clerical duties as required to maintain efficient workflow in the residential loan department. Responds to internal and external customer calls while providing exceptional customer service. Performs all duties in confirmation with established Bank policies and procedures.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Responsible for accurate and timely data entry of new loans to the bank’s database (COCC Insight)
• Performs all types of required loan maintenance including, but not limited to: construction loan and line of credit conversions, investor loans, Equity Loans, Equity Line of credit
• Provides support to the collection department with clerical duties including customer correspondence and loan maintenance relating to payments, payoffs, modifications, and charge-offs
• Processes requests for payoff information and prepares necessary documents
• Prepares discharges and all maintenance regarding closed loan files
• Makes construction loan disbursements as approved by manager
• Responds to all customer inquiries related to loan servicing issues within scope of authority and expertise
• Reviews loan reports and makes required changes to loan accounts as applicable..
• Review and pay real estate tax, insurance, and PMI bills, as well as assist with the annual escrow analysis and ongoing insurance tracking maintenance.
• Responsible for reviewing monthly HMDA data, works with other HMDA Team and Committee members to maintain consistent and accurate data.
• Maintain consistent and accurate data between all departments: Accounting, Collections, Operations.
• Understanding of ACH and payment processes.
• Completes loan files to be sold on the secondary market
• Responsible for maintenance of the residential ShareFile folders; tracking, deleting, and corresponding with IT on a monthly basis, or as needed.
• Ability to work well with paperless document collection systems as well as other web-based systems
• Performs related and unrelated duties as needed.

MINIMUM QUALIFICATIONS

High School diploma or equivalent. At least 1 - 2 years of relevant experience. Mortgage and consumer loan knowledge and working knowledge of the bank’s data system preferred. Excellent customer service, communication and organizational skills are required. Must be a team player, detail oriented, organized and able to multi-task and perform under pressure. Must possess excellent writing skills. Knowledge of these systems preferred: Synergy, Encompass, Miniter, Simplefile, Enact, MGIC, Corelogic etc.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel objects, keyboard, tools or controls; reach with hands and arms; and talk and hear. The employee is frequently required to stand and walk. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The employee should be able to handle file records. Must occasionally lift and/or move up to 10 pounds.

SUPERVISORY SCOPE

None

Greenfield Cooperative Bank is an Equal Opportunity Employer including Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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