Coordinator, Testing Center

Testing Center Coordinator

This position is responsible for the management and operation of the Testing Center, serving as the Site Administrator for various exam programs, including Accuplacer, ALEKS, Pearson VUE, and CLEP. This position oversees proprietary exam software, maintaining proctor/administer certifications, and establishing a safe and secure testing environment. It ensures compliance with testing standards. The Coordinator administers exams, troubleshoots technical issues, manages accommodations for students with disabilities, and adheres to ADA regulations. The Coordinator reports to the Senior Director, Academic Services. Carroll Community College credit students are not eligible for employment in this position. Students cannot act as proctors in official testing centers due to strict guidelines ensuring unbiased administration.

Essential Job Functions

• Oversees the daily operations of the Testing Center, ensuring compliance with relevant regulations and testing standards set by Middle States, MHEC/MD legislation, FERPA, NCTA standards, MCTA standards, and College policies.
• Monitors students during sign-in and checks identification. Maintains, administers, and proctors credit and non-credit make-up tests for instructors following faculty guidelines. Proctors students via security camera and by direct supervision including remote proctoring. Creates and maintains a secure testing environment. Prepares documentation if a testing violation occurs.
• Utilizes project management software to track online Math course exams for Math faculty.
• Supervises, recruits, trains, schedules, and evaluates full-time Testing Technician and part-time testing proctors. This includes scheduling and coordinating replacements when needed. Delegates tasks as appropriate. Ensures uniform administration of exams.
• Administers reading, English, and math placement assessments. Complies with retest policies, using the Ellucian Colleague system when necessary. Downloads and imports Accuplacer, SAT, and ACT scores into Ellucian Colleague. Checks the imported scores for correct student information. Manually inputs scores into Colleague as necessary.
• Directs all students who have completed placement testing on their next steps, disseminates retest information, and assists students in reaching their placement goals.
• Collaborates with Advising & Admissions to streamline the placement assessment process. Collaborates with the Lead Writing Tutor & English department to refresh writing prompts when needed. Collaborates with the Assistant Director & Senior Director, Academic Services to streamline the onboarding process related to Math Placements.
• Communicates testing policies, procedures, and deadlines to faculty, students, and staff. Answers inquiries about College policies and procedures, making appropriate referrals. Uses office technology to receive/return, scan, fax, mail, and email regarding tests/exams and other related matters.
• Trains new faculty on using the Testing Center, including the Testing Center Cover sheets & the WConline scheduling software.
• Develops, creates, & maintains spreadsheets that collect data and track Testing Center statistics. Analyzes data, tracks outcomes, & creates reports using this information. This includes data tracking to monitor outcomes of the ALEKS math placement assessment.
• Collaborates with English faculty who want students to compose essays in a proctored setting without AI assistance. Collaborates with the Technology, Engineering, and Mathematics (TEM) faculty & staff to ensure adequate staffing for the demand of online math course test takers. Solely responsible for administering assessments for all online math courses. Works closely with math faculty to ensure students are completing tests within time limits. This includes offering students the option of a timer, a verbal warning, and filling out top portion of Exam Cover Page when needed.
• Generates purchase requests via Unimarket. Tracks purchases and payments made in the Center. Uses this information to assist Senior Director, Academic Services in maintaining the budget.
• Works closely with ADA Office & Faculty to support accommodation requests using computer software and other environment adjustments for individuals with disabilities. Remains incompliance with ADA regulations.
• Troubleshoots technical issues when administering computerized exams. Contacts Information Technology, if needed. Coordinates with IT to keep the Center workstations up to date with the latest software.
• Represents the Testing Center/Academic Services as a part of collegewide committees and focus groups (ex, search committees, enrollment committees, special committees, etc.). Serves as a subject matter expert in academic placement and college readiness on college, statewide, and other related committees.
• Creates and maintains filing system for the Testing Center.
• Performs other duties as assigned.

Minimum Requirements to Perform Work

• Bachelor's degree and 2 years' professional experience in an educational setting
• Must earn proprietary software Administrator and Proctor Certification after employment begins
• Experience with educational testing
• Working knowledge of Microsoft Office (Teams, Excel, Outlook and Word)
• Ability to work effectively with diverse population of students including those who may have disabilities
• Available to work a flexible schedule including evenings
• Demonstrated ability to maintain a secure testing environment
• Must be positive, cooperative, and supportive

Preferred

• Prior supervisory experience
• Experience working in a college Testing Center
• Experience in higher education
• Current certification in at least one testing software such as Accuplacer, Pearson VUE, ALEKS, or CLEP
• Other software certifications listed above will be required, after hire, as a requirement of continued employment

Supplemental Information

SALARY INFORMATION: This full-time position will be placed on the College 12-month employee Exempt Staff salary scale at grade 102. Actual salary placement based on qualifications and experience. Position includes an excellent fringe benefits package.

PHYSICAL DEMANDS: This work normally requires a medium level of physical effort and activity. However, there are times the work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Additionally, the following physical abilities are required:

• Hear/talk/communicate Must be able to exchange information and communicate
• Visual Acuity/ability to perceive or detect surroundings
• Mental acuity Able to focus, concentrate, understand, and convey subject matter
• Repetitive motion (i.e., keyboarding)
• Reaching, stooping
• Stand/sit/walk/able to move or traverse from one area to another

WORK ENVIRONMENT: College campus testing center. Interaction with students, faculty, staff and the public. Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office, meeting, and training rooms. Use of safe workplace practices with office equipment; computers for data entry and word processing with some highly technical applications and new technology systems (using, acquiring, and maintaining); avoidance of trips and falls; observance of fire, workplace and building safety regulations and all College policies. Observance of traffic laws when/if driving College vehicles.

TO QUALIFY FOR EMPLOYMENT, SELECTED CANDIDATES MUST:

• successfully complete a criminal background check (for designated positions)
• be able to work on campus as of the first day of employment
• Residency restrictions apply. The College does not hire solely online instructors living outside of Maryland. Carroll employees may live in other states, but they must physically work in Maryland the majority of the time. For income tax obligations, employees must be a resident of DC, VA, WV, MD, or PA on the date employment commences. In addition, candidates must be willing to come to campus for identity verification within 3 business days of hire date.
• be currently authorized to work in the US, as the College does not offer Visa sponsorships

Carroll Community College has the right to revise this position description at any time, and this position description does not represent in any way a contract of employment. Carroll Community College is committed to fostering a welcoming environment for all. We are proud to be an Equal Opportunity Employer.

Benefits

Carroll Community College is proud to offer a comprehensive and competitive benefits package to full-time benefit eligible employees working at least 30 hours per week including; Health Care, Prescription Drug, Dental Care, Vision Care, Flexible Spending Accounts, Life Insurance, Employee Assistance Program, Long Term Disability, First Financial Federal Credit Union, Retirement Plan Choices, Vacation, Holidays, Sick Leave, Tuition Assistance.