Repair Shop Coordinator

Job Description

Job Description

Pay: $31.50 per hour

Position: Repair Shop Coordinator

1st Shift

Pay: $31.50/hour

Summary/Objectives:

The Repair Shop Coordinator provides support to Repair/Overhaul activities in a timely and cost-effective manner. In addition, the Repair Shop Coordinator provides support to Project Management Account Management to ensure contractual obligations are met. This position may include customer interface as it directly relates to customer owned material. Daily duties and requirements are SAP CS, RMA maintenance, and contact with various internal departments.

Some of the duties include maintaining manual or computerized SAP records and assisting the Repair Department personnel as well as the factory floor.

Essential Functions:

· Maintain a safe, clean and healthy environment and ensure the compliance with company's rules and policies.

· Must be able to comply with quality, product safety, and HSE rules, guidelines and regulations. Be energy conscious, if applicable.

· Must understand and comply with applicable standards. (i.e.: ISO 9001, ISO 22163, ISO 14001, ISO 45001, ISO 50001, AAR, and CMMI).

· Maintain and safeguard business records.

Additional Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Receive customer complaint requests and enter applicable data into SAP. (RMA Creation)

2. Consistent communication with internal and external customers providing status updates to repairs and overhauls.

3. Work with our RS PM’s and Sales team to maintain a sales forecast and track monthly sales completion to the plan.

4. Maintain a high level of data quality within SAP system.

5. Conduct data collection and analysis as applicable to customer complaints.

6. Review and report top customer complaints.

7. Monitor assigned customer material from entry to closure.

8. Support disposition of customer material (Return to Vendor, Repair in house, etc.).

9. Prepare reports and cost estimates.

10. Work with Material Planner and Service Center to establish repair schedule for in house repairs and overhauls.

11. Provide support and assistance to other colleagues, as directed, and any other duties as requested.

12. Travel is primarily local during the business day, although occasional out-of-the-area/overnight travel may be expected.

Competencies: Technical

1. Excellent organizational skills

2. Strong verbal and written skills

3. Good Product knowledge

Competencies: Core

1. Teamwork

2. Must be able to work well in a team environment both internally and with customers.

3. Strong problem solving and troubleshooting abilities.

4. Must be able to take direction from senior personnel.

5. Must be able to multi-task

6. Must have a strong desire to succeed with high expectations, both of themselves and others.

Preferred Education:

Associate degree

Required Experience:

3-5 years Relevant Experience

Work Environment:

• Office Environment, including use of computer terminal
• Primarily operates in a climate-controlled, shop floor production environment.

Physical Demands:

The Physical demands outlined below are representative of those that will be required to perform the essential functions of the position. While performing the duties of this position, the employee will regularly be required to:

• Sitting, Standing, Walking, Alternate sitting or standing at will of a maximum of 50LBS

Additional Eligibility Qualifications:

Business Experience: Preferred 1-2 years’ experience in related Industry.

Safety Sensitive Position:

• No

Job Types: Full-time, Contract

Ability to Commute:

• Westminster, MD 21158 (Required)

Work Location: In person

Since our inception in 1967, Augmentation, Inc. has garnered a large and diversified base of clientele whose need for qualified personnel encompasses a wide field of temporary and permanent technical expertise. This being the case, assignment at an Augmentation, Inc. client places you at some of the top corporations in the nation, from industry leaders to potentially lucrative start-ups in Telecommunications, Information Technology, Manufacturing and Engineering.

Company Description

Since our inception in 1967, Augmentation, Inc. has garnered a large and diversified base of clientele whose need for qualified personnel encompasses a wide field of temporary and permanent technical expertise. This being the case, assignment at an Augmentation, Inc. client places you at some of the top corporations in the nation, from industry leaders to potentially lucrative start-ups in Telecommunications, Information Technology, Manufacturing and Engineering.