Sales Coordinator

Sales Coordinator

As a Sales Coordinator, you will serve as the first point of contact for clients including designers, architects, builders, installers, and homeowners. You will welcome clients with professionalism and hospitality while ensuring a high-quality showroom experience. You will be responsible for qualifying customer needs, scheduling appointments, utilizing CRM systems, coordinating showroom visits, answering phones and emails, maintaining accurate customer records, supporting the sales team, assisting with samples and showroom upkeep, collaborating across departments, and performing opening and closing procedures. This role supports a luxury showroom environment focused on customer service excellence.

Responsibilities:

• Act as the first impression of the organization by greeting clients and qualifying their needs before connecting them with the appropriate sales representative.
• Utilize CRM systems to identify existing customers, trade partners, and appointment needs.
• Answer phones, handle inquiries, place callers on hold professionally, and maintain a polished client experience.
• Demonstrate professionalism, active listening, strong questioning skills, and the ability to interact with designers, homeowners, contractors, and internal teams.
• Perform opening and closing procedures for the showroom.
• Support the sales team by assisting with samples and showroom upkeep.
• Collaborate across departments to ensure a seamless client experience.

Essential Skills:

• Customer service expertise
• Professionalism
• Experience with CRM systems
• Email and phone support skills
• Luxury hospitality
• High-end retail experience
• Showroom experience
• Interior design industry exposure
• Familiarity with natural stone, tile, architectural surfaces, plumbing, or luxury home products
• Familiarity with POS systems

Additional Skills & Qualifications:

• Passion for hospitality and customer service
• Strong verbal and written communication skills
• Strong organizational skills
• Ability to multitask in a fast-paced environment
• Ability to work independently and collaboratively
• Polished professional presence
• Luxury customer service orientation
• Associate degree or equivalent experience preferred
• Familiarity with CRM tools, business phone etiquette, and showroom software systems

Work Environment:

This is a full-time onsite position in a fast-paced, guest-focused luxury showroom environment located in San Carlos, CA. The front desk serves as the first and last impression for customers, with frequent interaction with designers, homeowners, builders, architects, and internal sales representatives. You will use CRM systems and Microsoft Teams to coordinate customer handoffs.

Job Type & Location:

This is a Contract position based out of San Carlos, CA.

Pay and Benefits:

The pay range for this position is $32.00 - $38.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in San Carlos, CA.

Application Deadline:

This position is anticipated to close on Oct 8, 2026.