Client Success Manager

Drive client impact. Own the experience. Elevate how customers succeed. The Opportunity We’re looking for a sharp, fast-learning professional who wants more than a traditional support role. This position is ideal for someone energized by ownership and technology, and motivated by delivering exceptional client experiences. You will operate at the heart of our client relationships — empowering customers to succeed with our software while shaping the processes, resources, and touchpoints that define their journey. If you enjoy autonomy, solving meaningful problems, and becoming a trusted advisor to clients, this role offers significant visibility and growth potential. What you’ll own You will take full ownership of the client experience from onboarding through renewal, and continued success. Client Partnership Serve as the primary strategic contact for clients Build trusted relationships grounded in expertise and responsiveness Anticipate needs before they arise and proactively guide clients toward success Play a direct role in retention and long-term client growth Software Enablement Lead high-impact onboarding and training sessions that drive confident adoption Act as the internal voice of the client to help improve the product and experience Operational Excellence Ensure frictionless execution of administrative processes such as training coordination, invoicing and subscription renewals Identify inefficiencies and implement smarter, scalable workflows Help evolve the knowledge base into a best-in-class self-service resource Convert recurring client questions into structured, scalable solutions Who Thrives here Top performers in this role tend to be naturally proactive, intellectually curious, and highly accountable. You will likely excel if you are: Fast at learning new systems and concepts Tech-savvy and comfortable navigating software environments Energized by responsibility and trusted with autonomy Structured, detail-oriented, and operationally strong A clear, confident communicator who builds credibility quickly Motivated by improvement — not satisfied with “good enough” Requirements This role requires the following: 3 years of experience in Client Success, SaaS, or customer-facing tech roles Background in onboarding, implementation, or software training Familiarity with HubSpot and SharePoint Why choose this role Why high-performers choose this role: Ownership: Real responsibility and trust from day one Visibility: Your work directly influences client retention and company growth Autonomy: Space to improve processes and implement ideas Growth: A role designed to expand as you do Meaningful Work: Help clients unlock real value from our solutions Who are we As global leader in structured documentation, we solve documentation problems at their source. When content lacks structure and consistency, organizations experience compliance violations, operational errors, extended training cycles, unreliable AI outputs, and reduced productivity. For over 40 years, we've provided the only complete solution that combines four integrated pillars to create a universal documentation standard. Grounded on our research-based Information Mapping Methodology we offer AI Automated Conversion Platform Enterprise Training Hands‑on Consultancy What's in it for you You can expect: Competitive salary and benefits Flexible work environment Opportunity to work with cutting‑edge AI tools Professional development and growth opportunities #J-18808-Ljbffr Information Mapping