Senior Guidewire Business Analyst

Role Description

Be part of a team focused on collaboration with developers, testing analysts, and stakeholders to deliver on product and program requirements for Kemper's usage of Guidewire BillingCenter. Accountable for small to medium size projects, this role will actively participate and interact to understand business needs, identify the best solutions, lead change management activities, and support application configuration.

Position Responsibilities

• Serve as an experienced Business Systems Analyst with a depth of expertise in Guidewire BillingCenter.
• Liaison with business for IT portfolio coordination.
• Perform systems analysis and development of technical design documents.
• Research and develop functional design documents.
• Provide detailed inputs to application testing and support user acceptance testing.
• Achieve and maintain subject matter expertise across multiple scopes within the existing Kemper BillingCenter implementation, leveraging prior BillingCenter experience.
• Lead moderately complex change management activities, including:
  • Training (e.g., training plans and materials, training sessions)
  • Process improvements and efficiencies
  • Documentation support (e.g., operational procedures, troubleshooting guides)
  • Production readiness activities (e.g., war room, deployment support and checkout, user support)
• Lead analysis, design, implementation, and testing of BillingCenter configuration.
• Maintain knowledge of business functionality and technical platforms as business climate and technology platforms evolve.
• Perform procedural duties within standardized practices, where applicable.
• Comply with and support all corporate, department, and security policies and procedures.
• Production activities such as:
  • Triage
  • Troubleshooting
  • Data analysis (e.g., SQL / data analysis)
  • Product and compliance requests

Qualifications

• 5 years of business systems analyst experience required.
• Minimum of 2 years of extensive business systems analyst experience with Guidewire Insurance Suite; including at least 2 recent years of ongoing experience with Guidewire BillingCenter.
• Expert knowledge of P&C Insurance. Non-standard Auto Insurance experience preferred.
• Must be proficient with business analysis including documentation of workflows, use cases, business rules, user stories, acceptance criteria, and associated data analysis.
• Advanced knowledge of systems development lifecycle activities.
• Strong design/configuration experience within Guidewire BillingCenter.
• Guidewire BillingCenter configuration testing skills (behavior-driven approach to test cases, expected results, user acceptance testing, and test execution including clock-based testing).
• Expertise in post-production monitoring and support (troubleshooting, data analysis, defect triage).
• Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer-related courses/knowledge, or the equivalent in related work experience.
• Current expertise using JIRA/Confluence.
• ServiceNow and AWS knowledge is a plus.
• Occasional travel may be required based on project needs.