Senior Business Analyst

Role Description

Due to our growth, we are seeking a Senior Business Analyst who can work with our customers and internal delivery team to ensure successful identification and implementation of requirements for our projects. The Senior Business Analyst defines, analyzes, validates, and documents organizational business requirements, needs, and processes through business process modeling and design.

• Serves as business analyst for medium to extra-large projects, programs or areas of effort with moderate to high complexity.
• Leads and/or participates in requirements gathering and analysis sessions with clients to determine project requirements.
• Creates a client-centric focus that nurtures a culture of providing an outstanding experience for our customers.
• Ability to lead cross-functional teams in delivering business solutions.
• Manage project timelines, deliverables, and risks.
• Facilitate workshops, stakeholder meetings, and presentations.
• Ensure clear communication and alignment on project goals and progress.
• Recommend and implement process improvements based on best practices.
• Stay updated on industry trends and emerging technologies.
• Ability to strategize, recommend and implement solutions to complex business problems.
• Able to understand and consider risks, benefits, and implications of business process changes.
• Responsible for analyzing specific business processes and producing detailed documentation.
• Responsible for ensuring the scope of analysis fits within overall project scope and definitions.
• Capable of providing gap analysis and needs assessments to uncover business needs.
• Accountable for reviewing and finalizing extensive functional and technical documentation.
• Able to elicit and translate high-level business needs into specific and concise processes.
• Capable of revising and recommending new and existing project requirements and process improvements.
• Accountable for self-organization and tracking completion of assigned tasks including successful delivery of assigned project milestones.
• Prepares and presents training content to client as needed.
• Creation of project documentation to include user manuals, training deliverables, business requirements documentation, user stories, test scripts and work product validation.
• Works with Sales to procure new opportunities for existing clients.
• Presents completed configuration/development to client for feedback and approval (sprint reviews, etc.).
• Provide mentorship to fellow business analysts and project team members regarding delivery methodology, requirements elicitation and tracking, and people skills.
• Collects and crafts feedback regarding project team members.
• Contributes to improvement initiatives and growth of our business analysis practices and delivery team.

Qualifications

• 7+ Years in a functional or technical role related to software delivery or software maintenance/support.
• Excellent communication skills to include internal/external interaction, documentation, and presentations.
• Experience working in SDLC, testing and validating solutions, and working as a Business Analyst.
• Proficiency in Microsoft CRM, Visio, Microsoft Project, and SharePoint preferred.
• Proven ability to self-manage and complete project deliverables.
• Confident in making decisions, accurate, detail-oriented, and able to problem solve/analyze.
• Good interpersonal, listening, written and verbal communication, and basic project management skills.
• Functional and/or Technical Certifications as deemed appropriate for specialization.

Education

• Bachelor’s degree in information technology, computer science, or equivalent job-related experience required.