Service Scheduler - Customer Service

Job Description

Job Description

Service Scheduler - Customer Service | $22.00 - $25.00 per hour Pay based on experience +earn performance incentives (Spiffs)Schedule: Monday-Friday, 8:00am -5:00pm, with occasional overtime during busy seasons.HI-VAC Air Conditioning Service | Sunrise, FLFor more than 40 years, HI-VAC Air Conditioning Service has proudly served homeowners and businesses throughout South Florida. As a family-owned and operated company, we provide trusted HVAC services in Sunrise, Plantation, Miramar, Pembroke Pines, Weston, Coral Springs, and nearby communities.Position Overview: HVAC Service Dispatcher / Scheduling CoordinatorAs the first point of contact for our customers, this role is essential to delivering an outstanding service experience. You'll coordinate daily technician schedules, communicate with customers, and support our office team to ensure operations run smoothly.BenefitsMedical insurance with the company covering 50% of employee premiumsDental insurance fully paid by the company (HMO and PPO options available)Employer-paid vision insurancePaid time offSix paid holidays each year401(k) plan with company matchingAdditional voluntary insurance optionsWhy Join HI-VAC?Family-owned company with a supportive, team-oriented culture where employees are valued.A+ rating with the Better Business Bureau and a 4.9-star Google rating, reflecting our commitment to exceptional customer service.Recognized with multiple Trane Distinguished Dealer Awards for excellence in customer satisfaction and ongoing technical training.Competitive benefits and opportunities to earn additional bonuses through our Spiff program.Key Responsibilities:Answer incoming customer calls professionally and efficiently Coordinate and dispatch service technicians based on daily schedulesMaintain regular communication with technicians throughout the workdayHelp ensure service vehicles are properly stocked with necessary materialsAssist with parts ordering, inventory management, and warranty processingPrepare estimates and follow up on pending jobsSchedule return visits when ordered parts become availableKeep customers updated on appointment times and expected arrival windowsMaintain accurate customer records within the company's CRM systemPerform additional administrative and office support duties as neededQualifications:At least two years of experience in dispatching, scheduling, project coordination, customer service, or a similar administrative roleStrong verbal and written communication skillsAbility to build positive working relationships with customers and field techniciansExperience with data entry, filing, and general office administrationProficiency with Microsoft Office applicationsExperience using cloud-based CRM software is preferredExcellent organizational skills with strong attention to detail and the ability to manage multiple prioritiesHigh school diploma or GEDCandidates will be required to pass a background check and drug test upon being given a conditional offer of employment.