Customer Experience Coordinator

Customer Service Representative

Carolinas Collision Centers, a division of Capital Automotive Group, is looking for a customer service representative to join our growing team in Raleigh! If you thrive in a fast-paced environment, enjoy helping people, and take pride in delivering a great customer experience, we'd love to connect with you.

What You'll Be Doing:

• Greet customers and serve as the first point of contact for the collision center
• Answer incoming calls, schedule appointments, and provide updates on repair status
• Communicate with customers, insurance companies, and internal team members
• Assist with intake of vehicles and ensure accurate documentation
• Manage customer expectations throughout the repair process
• Handle administrative tasks including data entry, filing, and invoicing support
• Maintain a professional, friendly, and organized front office environment

What We're Looking For:

• Previous customer service experience (automotive or collision experience is a plus)
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a busy setting
• Positive attitude with a team-first mindset
• Basic computer skills and comfort learning new systems
• Attention to detail and a sense of urgency

What We Offer:

• Competitive pay
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career growth opportunities within a growing organization
• Supportive, team-oriented work environment

Why Carolinas Collision Centers?

At Carolinas Collision Centers, you're not just supporting repairs you're helping customers through unexpected situations and getting them back on the road with confidence. Our team takes pride in delivering high-quality work and an exceptional customer experience, and every role plays a key part in that process. If you're looking for a place where your work truly makes a difference, you'll find it here.

Carolinas Collision Centers is an equal opportunity employer committed to diversity, inclusion, and a workplace where everyone can succeed.