Member Experience Supervisor Full Time
BJ's Wholesale Club
BJ's Wholesale Club - - Responsibilities: Lead all Frontline, Membership Services Desk, Membership Sales Ambassador and functions: Focus on membership performance, frontline service, Voice of the Member (VOM), and club promotions to drive a positive member experience and business results.; Develop and manage high-performing teams: Lead recruiting, training, and performance management for FELs, Cashiers and Membership Sales Ambassadors.; Provide regular coaching, feedback, motivation, and discipline as needed to ensure team engagement and accountability.; Ensure proper staffing and processes: Ensure the right people and operational processes are consistently in place to support excellent member service and execution.; Maintain strong knowledge of policies and procedures: Maintain clear understanding and consistent application of club policies and procedures across Member Services and Frontline teams.
Vacancy posted 3 days ago
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