Maintenance Supervisor

Seeking a full-time Maintenance Supervisor for an apartment community in Raleigh, NC.

Job Description

The Maintenance Supervisor reports to the Property Manager and oversees all the maintenance needs, physical appearance, and service requests on the property while working within the allotted budget. The Maintenance Supervisor's primary responsibilities are hands on maintenance of the property including general upkeep and repair to units and the grounds, ensuring the service request tracking system is used and followed up with properly, turn and make ready processes run smoothly, supervising the maintenance team, and maintaining excellent resident relations through superior customer service. On call and some weekend availability required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain positive resident relations through superior service.

• Participate in the daily operations of the property.

• Supervise the Maintenance Team.

• Inspects the grounds, buildings and other community features various times throughout the day to identify, minimize and correct hazardous property conditions, liability concerns, and maintains exceptional property appearance.

• Fulfills resident service requests while maintaining superior customer service.

• Trains the Maintenance team on standards for maintaining exceptional property appearance and fulfilling resident service requests. Monitors service request turnaround time and responsiveness, and immediately corrects if standards are not being met.

• Performs unit inspections to determine move-in readiness after move-outs, and assist with make ready processes prior to new resident move-in both throughout the year and during turn season.

• Assists Property Manager with creating turn make ready board, key replacement process, vendor key system and all other turn related processes, such as ordering turn supplies/appliances for the units in a timely manner while remaining in line with the allotted budget. Additionally, oversees vendor negotiation, scheduling and contracting.

• Lifts and work with heavy equipment as needed.

• Supervises the Maintenance Team; Interview, hire and train maintenance team for property location. Plans and organizes tasks for all technicians and porters before the start of each shift. Additionally, conducts performance evaluations that are timely and constructive.

• Manages and maintains a preventative maintenance program that extends the life of the community while minimizing future repairs.

• Maintains well-organized and properly stocked maintenance shop while adhering to safety standards, OSHA guidelines and remaining in line with allotted budget.

• Performs hands on maintenance while overseeing the maintenance and repairs of electrical, plumbing, heating, ventilation, air conditioning (HVAC), carpentry, painting, drywalling, appliances, and other building systems.

• Performs Maintenance callbacks of assigned service requests.

• Designs, implements, and executes in-house and/or capital projects as assigned by Property Manager. Assists with department budget estimates and costs of specific repair projects.

• Ensures consistency in dealing with residents on all matters. Complies with all federal, state, and local laws relating to Fair Housing.

• Performs after hour and/or weekend "on call" duties as assigned.

COMPENSATION

We offer an excellent compensation packet including a very competitive salary (DOE), bonus potential, health, dental, and vision insurance, life insurance, disability insurance, 401k, paid time off, paid holidays, flexible spending account, HSA, etc.

Hourly Wage: $27 - $29 DOE, plus bonus potential (paid quarterly).

Equal Opportunity Employer (EOE)

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