Client Relationship Manager (Behavioral Health)

Client Relationship ManagerCompany Description

Aspen Ridge Medical partners with behavioral health organizations across the country to provide comprehensive revenue cycle management and medical billing services. Our team specializes in behavioral health reimbursement, working closely with treatment facilities to navigate complex payer requirements, maximize reimbursement, and deliver exceptional client service. We believe strong client relationships, operational excellence, and continuous process improvement are the foundation of long-term success.Why You'll Love Working Here

At Aspen Ridge Medical, we believe that great people build great teams. We work hard, support one another, and celebrate our successes together. Our culture is collaborative, encouraging, and built on mutual respect—everyone has a voice, and every contribution matters.

We know healthcare revenue cycle management can be challenging, so we've created an environment where teammates genuinely enjoy working together. Whether it's celebrating team milestones, recognizing outstanding performance, or helping one another solve difficult problems, you'll be surrounded by people who are invested in your success.

What We Offer

• Monthly performance bonus opportunities that reward both individual and team success.
• Competitive compensation with opportunities for growth and advancement.
• Comprehensive training and ongoing professional development.
• A supportive leadership team with an open-door policy and a commitment to helping you succeed.
• A collaborative environment where your ideas are encouraged and process improvements are welcomed.
• The opportunity to make a meaningful impact by helping behavioral health facilities maximize reimbursement so they can continue providing life-changing care.

If you're looking for a workplace where you'll be challenged, supported, appreciated, and have the opportunity to grow alongside an incredible team, we'd love to meet you.Position Summary

The Client Relationship Manager serves as the primary point of contact between Aspen Ridge Medical and our behavioral health facility partners. This role is responsible for ensuring clients receive timely communication, proactive support, and expert guidance throughout the revenue cycle.

Rather than simply managing accounts, our Client Relationship Managers become trusted partners to each facility. They coordinate claim follow-up efforts, facilitate medical record requests, oversee appeals and payer correspondence, monitor outstanding revenue, and collaborate across departments to resolve complex billing challenges. This position requires exceptional organization, communication, and critical thinking, as well as the ability to balance multiple priorities while delivering an outstanding client experience.

Responsibilities

• Serve as the primary relationship manager for an assigned portfolio of behavioral health facilities.
• Maintain consistent communication with clients regarding claim status, outstanding issues, payer trends, and revenue cycle performance.
• Coordinate medical record requests, appeals, authorizations, COB updates, credentialing-related issues, and other claim resolution activities.
• Work closely with Billing Specialists, Appeals Specialists, Posting, Credentialing, and Leadership to ensure timely resolution of client concerns.
• Track and manage aging accounts, denied claims, and outstanding payer requests while ensuring appropriate follow-up occurs.
• Document client interactions and claim activity within internal workflow systems, maintaining accurate and thorough records.
• Identify recurring payer trends or operational challenges and escalate opportunities for process improvement.
• Participate in client meetings, implementation activities, and operational reviews as needed.
• Build strong, long-term relationships by providing responsive, knowledgeable, and proactive service.
• Maintain a high level of professionalism while managing sensitive financial and healthcare information.
• Assist clients in understanding payer requirements, billing workflows, and reimbursement processes without providing clinical guidance.
• Collaborate with internal teams to continuously improve workflows, communication, and client satisfaction.

QualificationsRequired

• Exceptional customer service and relationship management skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Excellent written and verbal communication skills.
• Critical thinking and problem-solving abilities with strong attention to detail.
• Ability to work independently while collaborating effectively within a team environment.
• Comfortable learning complex payer guidelines, insurance processes, and revenue cycle workflows.
• Proficiency with Microsoft Office and the ability to quickly learn billing and workflow management software.

Preferred

• Experience in healthcare, behavioral health, medical billing, insurance, or revenue cycle management.
• Familiarity with insurance claims, authorizations, appeals, medical records, or healthcare operations.
• Experience using billing software, CRM platforms, or workflow management systems.
• Associate's or Bachelor's degree in Healthcare Administration, Business, Finance, or a related field (or equivalent experience).

What Makes Someone Successful

Successful Client Relationship Managers are naturally curious, highly organized, and thrive on solving problems. They communicate confidently with clients, remain calm under pressure, and take ownership of issues from start to finish. They enjoy building lasting relationships while navigating the complexities of healthcare reimbursement and are motivated by helping clients succeed.