Call Center Representative

About Us Bocatti Experience is a hospitality and events company specializing in catering services, private events, and curated dining experiences. We are committed to delivering excellent customer support and seamless client communication throughout the booking and event process. Position Overview The Call Center Representative is responsible for handling inbound and outbound customer communications, assisting clients with inquiries, reservations, and service information. This role requires professionalism, strong communication skills, and the ability to provide exceptional customer support. Responsibilities Answer inbound calls and respond to customer inquiries professionally Make outbound calls for booking confirmations, follow-ups, and client support Assist customers with scheduling and booking requests Document customer interactions and maintain accurate records Resolve basic customer concerns or elevate issues when necessary Coordinate with booking, event, and operations teams Follow company communication standards and procedures Qualifications Previous call center, customer service, or administrative experience preferred Strong verbal communication and interpersonal skills Basic computer proficiency and data entry skills Ability to multitask in a fast-paced environment Professional phone etiquette Reliable, organized, and customer-focused Benefits Flexible scheduling Opportunities to work at various events Supportive team environment Schedule & Compensation Schedule: Monday-Friday with occasional weekend support Shift Length: 6-8 hours Pay: $17.00 - $26.00 per hour , depending on experience #J-18808-Ljbffr