Front Desk Nights Full Time

Job Description

Job Description

Care with Heart. Work with Purpose.

Come join our awesome team as Front Desk at Chestnull Hill in Toledo, Ohio!

Chestnull Hill is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

This position is responsible for ensuring the safety and security of the building and its residents by following building policy and procedures. The Front Desk controls access to Chestnut Hill facility, maintains the daily facility schedule, and provides (24) hour protection of residents safety and security monitoring the facility and grounds. 

Front Desk Job Highlights:

• Monday to Friday 11pm to 7 am 
• Pay: $16 per hour based on experience 

Why You’ll Love It Here

• Supportive, caring leadership that truly values your voice
• A positive, team-oriented environment where you can rely on one another
• A beautiful, welcoming campus you’ll enjoy coming to each day
• Opportunities for career growth and ongoing development
• Purpose-driven work that makes a meaningful difference every day

What We Offer

• Medical, Dental & Vision Insurance
• National Pension Plan (fully vested in 5 years)
• Paid Time Off + Personal Days
• Life Insurance & Short-Term Disability
• Employee Assistance Program
• Wellness incentives (earn up to $350)
• Get paid early (access up to 50% of earnings)
• Referral bonuses & scholarship opportunities

What You Bring (Requirements)

- High School Degree or GED

- Valid driver’s license and insurability under agency insurance policy.

- Adult CPR and standard first aide certificates.

- Pass background screening (drug, employment history and criminal)

Preferred Skills:

- Experience in answering the phone and taking messages

- Possess strong written, verbal and interpersonal communication skills, organizational skills.

- Work well in a team context.

- Ability to appropriately handle confidential and sensitive information.

- Having or showing an attendance record well above average.

- Excellent customer service, multi-task and detail oriented, and the ability to follow direction and all procedures in front desk manual.

- Knowledgeable of emergency evacuation procedures and crisis communication plan

- Cultural sensitivity and willingness to work with people of diverse ethnic backgrounds, sexual orientations as well as people with HIV/AIDS.

- Ability to communicate effectively both orally and in writing

- Ability to remain calm and productive in crisis and confrontational situations.

- Basic math and analytic skills

- Understanding of homeless and disabled individuals and their specific needs.

What You’ll Be Responsible For

- Represent Volunteers of America/National Housing Corporation professionally to clients and visitors through personal face to face interaction, phone calls, and digital media.

- Answer incoming customer phones call and take appropriate action for each call.

- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

- Committed to customer satisfaction and have the ability to make quick and accurate decisions.

- Input data into the Company computer platform to keep each customer record updated.

- Monitor traffic through lobby and ensure all guests check in and out, showing proper identification and following building rules.

- Be alert at all times and log in any occurrences during shift

- Follow all procedures in desk manual

- Report any hazardous conditions or emergency situations to management follow safety precautions, and log in book.

- Responsible for desk coverage until replacement arrives.

- Attend all required meetings.

- Must be able to communicate effectively with residents and staff members.

- Assist clients with problems by listening providing feedback, and making referrals to appropriate in-house staff.

- Promote the program grievance procedure as a preferred response to problems.

- Strategize with co-workers on how to most effectively respond to clients

- Provide backup assistance and support to staff when dealing with an emotionally charged situation.

- Provides 24 hour continuous monitoring of facility and grounds which may include security rounds each shift.

- Perform other duties as assigned

Our Great Place to Work survey results found that 87% of employees said their work has a special meaning: this is not “just a job”.

Take pride in helping others, and join us today!

At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations’ shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.