Virtualization Support Engineer

Job Title: Senior Virtualization & Compute Support Engineer


Overview / Summary


Bring your compute, virtualization, and systems infrastructure expertise into a critical operations environment where uptime, performance, and reliable infrastructure support are essential.


The Senior Virtualization & Compute Support Engineer will provide L3 support for compute and virtualization platforms while supporting broader infrastructure operations. This role helps ensure systems are stable, monitored, optimized, and aligned to business and operational needs.


Key Responsibilities

• Provide L3 support for compute, server, and virtualization environments.
• Support VMware vSphere, Citrix, or similar virtualization platforms.
• Monitor compute infrastructure performance, capacity, and reliability.
• Troubleshoot server, virtualization, performance, and availability issues.
• Analyze performance metrics and recommend infrastructure improvements.
• Support cloud compute services across AWS, Azure, or GCP where applicable.
• Coordinate with network, storage, backup, security, and desktop teams.
• Maintain system documentation, diagrams, operational procedures, and support notes.
• Participate in root cause analysis and critical incident response.
• Support on-call rotation as needed.

Required Qualifications

• 7+ years of systems engineering, compute, virtualization, or infrastructure support experience.
• Strong L3 compute or virtualization support experience.
• Experience with VMware vSphere, Citrix, or similar virtualization technologies.
• Experience troubleshooting server, performance, and availability issues.
• Experience with monitoring tools and infrastructure performance analysis.
• Working knowledge of network, storage, backup, and desktop dependencies.
• Strong documentation, communication, and problem-solving skills.

Preferred Qualifications

• VMware, Microsoft, Linux, Citrix, AWS, or Azure certifications.
• Healthcare or critical operations experience.
• Cloud compute experience with AWS, Azure, or GCP.
• SolarWinds or similar monitoring tool experience.
• Experience with data center operations and high availability environments.

What Makes HTC A Great Place To Build Your Future


HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.


At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.


Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.


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