General Manager

General Manager/Operator

A General Manager/Operator is responsible for running day to day operations for the entire restaurant. Responsible for the entire P&L. Responsible for staffing and recruitment. On the shift, General Manager/Operators will be expected to work all positions in the store, supporting both the front and back of house. High proficiency in all positions is expected.

Duties And Responsibilities

Service

• Providing excellent customer service during guests dining experience, from entry to the restaurant through departure and everything in between.

• Memorize the food and beverage menu at your location

• Can handle guest complaints in an efficient and effective manner

• Memorize steps of service for all FOH positions

• Standard bearer

• Able to work line positions to support team during the rush

Sanitation

• Maintain high food safety standards, including verification of temp checks, line checks, cooling logs, and other food safety materials

• Ability to complete internal health audits

• Maintain high cleanliness and quality standards in the entire restaurant

• Check food and equipment temperature to ensure food safety compliance

Leadership

• Can cover any position in the restaurant

• Provides direct, in the moment feedback to their team

• Ownership mentality

Admin

• Cash handling

• Data entry

• Able to properly receive and verify orders

• Follow checklists for opening and closing

• Responsible for all operating costs on the P&L

Attitude

• Friendly

• Possess a sense of urgency

• Thoughtful

• Natural ability to connect with others quickly

• Intuitive

• Responsible

• Curious

• Sense of ownership

Requirements

Qualifications

• Minimum

• Able to speak English

• Comfortable working with and leading a team

• Basic math knowledge

• Able to take constructive criticism

• Able to handle conflict with potential guest issues

• Ability to read and follow instructions

• Excellent verbal communication skills

• Comfortable with technology

• Able to multitask and prioritize on the fly

• Conflict resolution, both with guests and team members

• Preferred

• Can speak both English and Spanish

• Prior experience with Toast, R365 and/or Zenput

• Food Manager certification

• Any local certifications that are required in the store's jurisdiction

• Prior experience in a high volume, fast casual setting

Physical Requirements

• Able to lift 25+ pounds

• Able to stand on their feet for 8 hours uninterrupted

• Able to be stationary for multiple hours at a time completing repetitive tasks

• Able to move quickly throughout the restaurant

• Able to access and navigate all areas of the restaurant

• Able to work in excessive heat and cold associated with the kitchen environment