Customer Service Pricing & Finance Specialist

Job Description

Job Description

Position Summary: Responsible for advanced functions within Gowan’s Customer Service department. This role requires advanced problem-solving abilities, strong communication skills, and meticulous attention to detail. The specialist will serve as a key resource for Gowan's product managers, sales professionals, and internal Supply Chain and Finance functions, while providing backup to other Customer Service Representatives as needed.

Job Status:

• Full-Time
• Salaried
• Exempt

Role Responsibilities:

• Enter all budget prices, discounts, and rebates for GUSA and GAC.
• Maintain and update actual prices, discounts, and rebates for GUSA and GAC.
• Input and manage budget and actual transfer prices for inter-company transactions.
• Set up special programs in E1 for sales processing and communicate updates to the customer service group.
• Collaborate with Product Managers to improve processes and retrieveaccurateinformation.
• Work closely with the customer service team to manage day-to-day changes in pricing, programs, and corrections.
• Create adjusting entries as needed, in collaboration with the finance department.
• Code TAP invoices for storage and handling for accounting purposes.
• Distribute andmaintainprice update sheets for Product Managers.
• Produce andmaintaindistributor price sheets.
• Assistaccounting in closing and opening monthly periods,accruingrebates, and other procedures.
• Troubleshoot and resolve order problems.
• Provide backup order entry as needed.
• Offer support to other departmental needs asrequired.

Required Knowledge, Skills, and Abilities:

• Proficient in Gowan’s E1 computer system and other business software.
• Strong oral and written communication skills.
• Demonstrated ability to manage simultaneous urgent tasks.
• Willingness to work collaboratively with a wide range of people.
• Highly organized, self-directed, and motivated.
• Ability to multitask and perform well during peak periods.
• Positiveattitude toward learning and improving processes.
• Ability toassistand lead the department with guidance from the manager.

Required Professional Qualifications and Abilities:

• Bachelor’s degree in Business Administration or Supply Chain Managementpreferred but not mandatory.
• Proficiencyin a second language is an advantage.
• Ability to perform some analyticallogisticsduties.
• Successful candidates willbe requiredto show proof that they can legally work in the United States.

Job Expectations / Working Conditions:

• Able to work regular office hours.
• Ability to multi-task and stay organized in a fast-paced office environment.
• Capable of working for extended periods at a computer workstation.
• Travel is infrequentbutmay berequired.

Physical Demands:

• Able to work for prolonged periods in front of a computer.
• Ability to multitask efficiently in a fast-paced office environment.
• Minimal travelrequired, butmay be needed for occasional work-related purposes.