Administrative Office Coordinator - Medical Laboratory

Administrative Office Coordinator - Medical Laboratory

Yukon, MO $34,499 - $46,099 a year

Full Time

Join a dedicated healthcare team in the heart of the Midwest region, where your role as an Administrative Office Coordinator will be vital to laboratory operations. You will oversee the management of outpatient and priority inpatient test orders, ensuring accuracy and timely processing. Your compassionate and professional approach will help patients and healthcare providers navigate laboratory protocols and procedures with ease.

Key Responsibilities:

• Review and assign collection of all outpatient and priority inpatient laboratory orders.
• Verify reference test orders against results and collaborate with accounting to ensure billing accuracy.
• Provide warm, respectful assistance to patients and customers both in person and via phone.
• Explain specimen requirements and testing procedures while maintaining patient confidentiality.
• Respond professionally to inquiries from patients, physicians, and nursing staff.
• Maintain an organized, neat, and professional office and waiting area.
• Assist laboratory staff with data collection and quality reporting.
• Accurately document call requirements, specimen comments, and patient visit details.
• Monitor and follow up on add-on orders to preserve specimen integrity.
• Perform electronic registration for specimen drop-offs and verify pre-authorizations.
• Communicate with physicians' offices to clarify orders as needed.
• Schedule outpatient specialty tests in coordination with staffing levels.
• Train laboratory staff on order placement, result retrieval, and record management.
• Provide patient instructions for specimen collection and dietary restrictions.
• Monitor specimen adequacy and ensure timely processing.
• Manage non-interfaced reference lab logs and follow up on pending results.
• Scan and upload test results into electronic health records.
• Assist with specimen pickups and supply transport to clinics.
• Support pathology administrative duties when necessary.
• Participate in quality improvement and patient satisfaction initiatives.

Education:

High school diploma or equivalent required. Strong math and communication skills are essential. Specialized training in computer and word processing is preferred.

Experience:

Minimum of three years secretarial experience in a medical setting, including proficiency with word processing and computer operations. Supervisory experience of at least one year is preferred.

Requirements:

Close mental and visual attention for short periods is necessary. Sedentary work up to 45% of the time. Ability to lift or carry up to 10 pounds. Work environment includes slight exposure to hazardous materials and moderate noise levels in an air-conditioned setting.