Customer Success Manager
$120keGain Corporation
Get AI-powered advice on this job and more exclusive features. Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Role Overview Drive enterprise client success as their strategic partner, maximizing ROI by aligning our SaaS offerings to client’s goals. Establish trusted advisor relationships with operational and executive teams. Responsibilities Ensure successful onboarding and rapid time-to-value Own net revenue retention and drive expansion opportunities Collaborate cross-functionally for seamless customer experiences Proactively spot account risk and rally company resources to recover ground Education and Experience Bachelor’s degree with 4+ years of customer-facing experience in B2B SaaS technology. Proven track record achieving retention and expansion goals Deep understanding of AI in customer experience with ability to interpret client AI strategies Preferred experience with large-scale enterprise solutions in U.S. Federal agencies Background in implementation, solutioning, design, or strategy is a plus. Our Hiring Process is “Easy with eGain” Step 1 Aptitude section – this is a GRE style test (60 minutes or less) Step 2 Step 3 Presentation panel interview (in-person at eGain Sunnyvale office) Next step Email your resumé to View email address on click.appcast.io with the position title “Customer Success Manager” in the email subject. Compensation Base salary is $120,000 per year, plus individual bonus of up to 20%. Stock options. Please note that the compensation package can vary based on the candidate’s qualifications and experience level. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Sales and Customer Service Industries Software Development Referrals increase your chances of interviewing at eGain Corporation by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Customer Success Manager” roles. Washington DC-Baltimore Area 11 hours ago Customer Success Manager - AI Search / Chat / Voice for Government - $28 Million Series A - 3 Placements Here So Far Washington DC-Baltimore Area $100,000.00-$120,000.00 1 day ago Customer Success Manager (Mid Atlantic - Remote) Customer Success Manager, Global and Large Law Washington, DC $104,300.00-$193,700.00 1 day ago Program Manager, National Capital Region Chapter Washington, DC $56,000.00-$71,000.00 1 week ago Dealership Account Manager - Washington, DC Washington, DC $50,000.00-$150,000.00 1 week ago Washington, DC $86,000.00-$108,000.00 5 days ago Maryland, United States $86,000.00-$108,000.00 5 days ago District of Columbia, United States $135,000.00-$215,000.00 3 days ago Park Property/Permitting Manager (10267, Grade 26) Partner Account Manager - Distribution Support and Sales District of Columbia, United States $200,001.00-$240,000.00 2 days ago Herndon, VA $112,950.00-$160,400.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr eGain Corporation
$80k - $90k
...balance and a fast-paced and driven environment * Accountability and pride for your projects Position Description The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing adoption and...SuggestedFull timeWork at officeWork from homeWorldwideFlexible hours- ...Deloitte’s Technology #Fast500 as one of the fastest growing technology companies in North America.We are seeking an experienced Customer Success Manager (CSM) at Cybrary to serve as the primary contact for a rapidly expanding portfolio of enterprise customers. Our Customer...SuggestedTemporary workWork at office
$200k
El Segundo, CA / Seattle / Portland / Remote California / Washington / OregonCustomer Office - Customer Success /Full-Time /RemoteSaviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and...SuggestedFull timeWork at officeRemote work$123.1k - $186.3k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ...future of Salesforce.Role DescriptionThe Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-...SuggestedFull timeWork at officeFlexible hours3 days per week$123.1k - $227k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ...advisor in both AI solutions and organizational change management. For companies on their Agentic Enterprise journey, the path...SuggestedFull timeWork experience placementShift work$113k - $177k
...innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our... ...share the product roadmapQualificationsTo be successful in this role you have:You have 5+ years of account management, implementation, or sales experience in software...Work at officeRemote workFlexible hours$86.6k - $144.4k
About the RoleThe Customer Success Director is the senior strategic owner of Mytonomy’s most important relationships with health systems... ...experience considered.5-7+ years of customer success, account management, or client-facing experience within healthcare.Proven...Full timeLocal areaRemote work- ...Customer Success Manager As a customer success manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver measurable business valuefrom cash acceleration to process optimizationdriving...
- Customer Success Manager Join to apply for the Customer Success Manager role at PerformYard PerformYard has developed a simple and effective product that drives our customers' employee performance through the roof. Our long-term vision is to change the way performance...Full timeRemote work
- ...at this time. *SAP is not offering current or future visa sponsorship for this role at this time. *Who You’ll Become *The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase...Permanent employmentFull timeWork experience placementWork at officeLocal areaRemote workWorldwideRelocation packageFlexible hours3 days per week
SAP
Washington DC9 hours ago - Were looking for a Client Success Director for the OPIS Retail and Wholesale Divisions based... ...role, you will deliver value to our customers, our organization, and our team by: Working... ...solve them by interfacing with product management and development teams to determine ways...Work at officeRemote workFlexible hoursAfternoon shiftEarly shift
$165k - $185k
...Knox Knox runs the largest Federal and DoW managed cloud, building and operating secure... ...safety to essential public services. Our customers rely on Knox to deploy production systems... ..., Knox is appointing a Head of Customer Success to own the post-sales customer journey...Contract workImmediate start- ...makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets,...Full timeWork experience placementLocal area
- Job Title Job Description Digicert
$120k - $150k
Senior Technical Customer Success Manager We’re hiring a Senior Technical Customer Success Manager to join a fast‑growing SaaS company recognized for usability, customer loyalty, and momentum. If you thrive at the intersection of technology, relationships, and outcomes...Full timeRemote work- ...Aristotle is looking for a Client Relations Manager in Washington, DC to serve as the primary point of contact for clients in the PAC... ...candidate should have a BA/BS degree and 2-5 years of experience in customer relationship management. Competitive salary and benefits...
Aristotle
Washington DC3 days ago - ...Job Description Job Description Client Success Manager Reports to: Principal of Content and Client Partnerships Classification: Full-Time, Non-Exempt Location: Washington, D.C. OVERVIEW Be the Brand is an executive brand management firm based in...Full timeFor contractorsWork at officeRemote work
Be the Brand
Washington DC6 days ago - ...Customer Success Supervisor Application Deadline: 23 October 2026 Department: Sales Employment Type: Full Time Location: DC The Customer... ...maximizing customer lifetime value through proactive relationship management, issue resolution, and process improvements that enhance the...Full timeTemporary workWork at officeFlexible hours
Truly Good Foods
Upper Marlboro, MD1 day ago $123.1k - $186.3k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ...future of Salesforce.Role DescriptionThe Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-...Full timeWork at officeLocal areaFlexible hours3 days per week$143.3k - $238.8k
...Communications, Inc.Job Family GroupSalesJob ProfileClient Partner Sr Manager - CCIManagement LevelSr Manager - Non People LeaderFlexible... ...-market clients by driving revenue, retention, and long-term customer success. This role owns the client relationship and is accountable...Full timeRemote workVisa sponsorshipFlexible hours$30 per hour
...account. Working closely with Senior Client Partners and Group Managers, the Client Partner will architect and execute a forward‑... ...business unit.• Work closely with the Solutions Leader to build customized solutions pitches for the target account and driving the revenues...Full timeTemporary workShift work- ...coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced... ...with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
Largo, MD4 days ago $180k - $300k
...re hiring one person to turn that love into a machine: a client success leader who never loses an account, farms every relationship for... ...engine for our BD team. If the clients and partners you've managed over the years still text you, still ask your advice, and would...Full timeFor contractorsRemote workMonday to Friday- ...curiosity, emotional intelligence, and team-first thinking to their work. If that sounds like you, let’s talk. The Role: The Manager, Customer Success - Operations has primary responsibility for long‑term success and retention of current partnerships by utilizing scaled...Work at officeImmediate startRemote workFlexible hours
Meazure Learning
McLean, VA1 day ago - ...controlled digital identities for citizens, customers, and workforces. Through advanced... ...secures access, and simplifies identity management at scale. We’re trusted by leading organizations... ...Overview We are seeking a Customer Success Manager (CSM) to join our high-growth...Permanent employmentFull timeContract work
- ...Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems roads, rail, transit, bicycle, pedestrian operate. Our tech...Work at officeLocal area
- Position OverviewThe Sales & Customer Engagement Manager is responsible for identifying, sourcing, and securing business across the full end-to-end range of products and services Hargrove as an organization can deliver with direct focus on event opportunities. This position...Full timeWork at officeShift work
- ...Who You Are Our Federal Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with at least 2-3 years of SaaS Customer Success or Account Management experience. You’re the epitome of a self-starter who...Full timeWork at officeRemote workFlexible hours
- ...Client Success Manager As a Client Success Manager at Optable, you'll be the primary relationship owner for our customers, ensuring they achieve maximum value from our solutions. You will work closely with clients to understand their business drivers, strategic objectives...
- ...Customer Success Manager Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing. In the US, we are leaders focused on recycling and circular economy, managing all...Flexible hours
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