Customer Success Manager
$120keGain Corporation
Get AI-powered advice on this job and more exclusive features. Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Role Overview Drive enterprise client success as their strategic partner, maximizing ROI by aligning our SaaS offerings to client’s goals. Establish trusted advisor relationships with operational and executive teams. Responsibilities Ensure successful onboarding and rapid time-to-value Own net revenue retention and drive expansion opportunities Collaborate cross-functionally for seamless customer experiences Proactively spot account risk and rally company resources to recover ground Education and Experience Bachelor’s degree with 4+ years of customer-facing experience in B2B SaaS technology. Proven track record achieving retention and expansion goals Deep understanding of AI in customer experience with ability to interpret client AI strategies Preferred experience with large-scale enterprise solutions in U.S. Federal agencies Background in implementation, solutioning, design, or strategy is a plus. Our Hiring Process is “Easy with eGain” Step 1 Aptitude section – this is a GRE style test (60 minutes or less) Step 2 Step 3 Presentation panel interview (in-person at eGain Sunnyvale office) Next step Email your resumé to View email address on click.appcast.io with the position title “Customer Success Manager” in the email subject. Compensation Base salary is $120,000 per year, plus individual bonus of up to 20%. Stock options. Please note that the compensation package can vary based on the candidate’s qualifications and experience level. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Sales and Customer Service Industries Software Development Referrals increase your chances of interviewing at eGain Corporation by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Customer Success Manager” roles. Washington DC-Baltimore Area 11 hours ago Customer Success Manager - AI Search / Chat / Voice for Government - $28 Million Series A - 3 Placements Here So Far Washington DC-Baltimore Area $100,000.00-$120,000.00 1 day ago Customer Success Manager (Mid Atlantic - Remote) Customer Success Manager, Global and Large Law Washington, DC $104,300.00-$193,700.00 1 day ago Program Manager, National Capital Region Chapter Washington, DC $56,000.00-$71,000.00 1 week ago Dealership Account Manager - Washington, DC Washington, DC $50,000.00-$150,000.00 1 week ago Washington, DC $86,000.00-$108,000.00 5 days ago Maryland, United States $86,000.00-$108,000.00 5 days ago District of Columbia, United States $135,000.00-$215,000.00 3 days ago Park Property/Permitting Manager (10267, Grade 26) Partner Account Manager - Distribution Support and Sales District of Columbia, United States $200,001.00-$240,000.00 2 days ago Herndon, VA $112,950.00-$160,400.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr eGain Corporation
$110k - $125k
...our team, you will play a critical role in our growth and success by collaborating with our network of passionate entrepreneurs... ...team. Together, we'll shape the future of life sciences. CUSTOMER SUCCESS MANAGER The Customer Success Manager will play a crucial role in building...SuggestedRemote workWork visaFlexible hoursSorcero
Washington DC16 hours ago$100k - $105k
...platform. We empower marketing, sales, customer experience, and contact center teams to... ...special. About the Team Our Customer Success team is the engine behind long-term customer... ...for an experienced Customer Success Manager to advise and support a portfolio of customers...SuggestedCurrently hiringWork at officeRemote workFlexible hoursGrabJobs
Washington DC4 days ago$85k - $90k
...Why You'll Love This Role: As a member of our Enterprise Customer Success team, you’ll have the opportunity to directly influence how administrators... ...getting the most out of Newsela’s solutions. You will also manage customers as they go through the Newsela Customer Journey,...SuggestedRemote workWork from homeFlexible hoursGrabJobs
Washington DC3 days ago- ...who rely on TRM to enable a safer, more secure world for all. The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end‑to‑end post‑sale experience for a...SuggestedContract workRemote workWorldwide
TRM Labs
Washington DC16 hours ago $56.5k - $63k
...Customer Success Manager Education Week, a nonprofit, K‑12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. The Customer Success Manager sits at the intersection of customer success, support, and lifecycle marketing...SuggestedFull timeWork at officeRelocationEducation Week
Bethesda, MD5 days ago$150k - $230k
...re looking for bold thinkers and doers to join us in shaping the future of AI that’s secure, grounded, and built to work. Customer Success Manager - Federal (D.C. Hybrid) US Citizenship or Green Card is required due to US government contract requirements Location + Travel...Contract workLocal area2 days per week3 days per weekYurtsai
Washington DC16 hours ago$55k - $65k
...Description Our Customer Success Team seeks a passionate, self‑motivated Customer Success Manager specializing in Multifamily accounts. In this role, you will be customer‑obsessed and instrumental in collaborating with both new and existing multifamily customers to build...WorldwideBrivo
Bethesda, MD4 days ago- ...Customer Success Manager Job Locations: US-DC-Washington, DC | US-VA-Tysons Overview We're looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI platform built...For contractorsWork at officeLocal area
LMI Consulting, LLC
Washington DC5 days ago - ...diverse client base. We work with clients across the United States, with global ambitions in the years ahead. Who You Are: As a Customer Success Manager at Citian, you will be responsible for understanding our clients’ most important needs and providing an outstanding...Work at officeLocal area
Citian
Washington DC16 hours ago - ...Customer Success Manager Location: Greater DMV/Baltimore Area Role Overview As a Customer Success Manager, you will serve as the primary strategic partner for a portfolio of Our client’s customers. You will independently own the full customer lifecycle—from onboarding...
Warriors Solutions
Washington DC16 hours ago $75.04k - $93.8k
...Position Overview The Customer Success Manager II is responsible for driving long‑term success and growth across a strategic portfolio of enterprise customers. This role serves as the primary business partner and trusted advisor to senior stakeholders, ensuring an exceptional...Work at officeLocal areaFlexible hoursDiligent
Washington DC15 hours ago$43k - $64k
...Customer Success Manager What We're Looking For: Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our...Work at officeLocal areaFlexible hours3 days per weekMeltwater
Washington DC2 days ago- ...Federal Customer Success Manager Job Locations US-MD-Home Office | US-VA-Home Office | DC Workplace Type Remote Category Customer Success Req No. 2026-7975 Riverbed. Empower the Experience Riverbed, the leader in...Local areaRemote workHome officeFlexible hours
Riverbed Technology
Bethesda, MD2 days ago - ...Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make our world safer and stronger. Through a nationwide network of sensors,...Flexible hours
Genlogs
Washington DC2 days ago $80k - $90k
...balance and a fast-paced and driven environment * Accountability and pride for your projects Position Description The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing adoption and...Work at officeWork from homeWorldwideFlexible hoursEnhesa
Washington DC1 day ago$97k - $135k
...presence across the world. Our team hails from successful startups, leading tech companies and... ...Alloy's Mid-Market and Enterprise customer segments. These customers represent a critical... .... As a Senior Customer Success Manager, you will operate with a high degree of...Work at officeRemote workFlexible hours3 days per weekAlloy
Washington DC2 days ago$90k - $100k
...Overview ZoomInfo is looking to add a Customer Success Manager (CSM) to our Enterprise Customer Success team to drive product adoption, retention, and growth by cultivating deep customer relationships with iconic companies. What You’ll Do: Act as an extension of our strategic...Work at office3 days per weekZoomInfo Technologies LLC
Bethesda, MD16 hours ago$224k - $356.5k
...environments, we need experienced professionals who can sit alongside our customers and make sure that technology translates into real mission outcomes. We are seeking a Senior Customer Success Manager with deep federal market expertise, a strong background in enterprise...Contract workFor contractorsNVIDIA
Washington DC15 hours ago$151k - $207.9k
...speed and urgency and execute with excellence. This is an opportunity to do career-defining work. About the role The Sr. Customer Success Manager - Federal role will play a critical part in the exciting growth trajectory of the Public Sector at Okta. You will report to...Local areaFlexible hoursShift workTriwill Group
Washington DC4 days ago$102.3k - $179k
.... Join us to put AI to work for people. Job Description What you get to do in this role: The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption...Work experience placementWork at officeImmediate startRemote workFlexible hoursServiceNow
Washington DC16 hours ago- ...Diligent is seeking a Customer Success Manager II in Washington, DC to oversee enterprise accounts and ensure exceptional customer experiences. Responsibilities include account management, product adoption, and meeting renewal targets. The ideal candidate has over 5 years...
Diligent-14787b60
Washington DC16 hours ago - ...their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world‑class support. About The Role As a Customer Success Manager (CSM) at Goodshuffle, you’ll serve as a trusted partner to a portfolio of...
$80k - $90k
...life balance and a fast-paced and driven environment Accountability and pride for your projects Position Description The Customer Success Manager maintains and expands relationships with existing Enhesa Enterprise customers. He/she manages a book of business that...Contract workWork from homeWorldwideFlexible hours- ...category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love... ...roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we...Remote work
$115k - $125k
...We're looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZero's largest... ...love to hear from you. Job Title: Senior Customer Success Manager Classification: Exempt Reports to: Manager, Customer...Local areaRemote workWorldwideChurnZero
Washington DC5 days ago- ...Senior Customer Success Manager The Senior Customer Success Manager is a strategic, client-facing role responsible for protecting customer retention, driving successful renewals, and ensuring customers realize measurable value from Aspect's workforce management solutions...
Alvaria Inc
Washington DC1 day ago $150k - $175k
...personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you've ever met (yes, each with their... ...-changing, career-defining, soul-lifting move. The Senior Customer Success Manager role contributes to the mission of BetterUp by...Work experience placementSummer holidayLive outWork at officeLocal areaRemote workFlexible hours2 days per weekBetterUp
Arlington, VA5 days ago- ...Senior Customer Success Manager Actifai is seeking a Senior Customer Success Manager to support its pilot and rollout clients. Actifai is an artificial intelligence company; we help clients optimize their high-value, high-leverage decisions. Typically, this includes...Work at officeImmediate startRemote work
Actifai
Washington DC4 days ago $97k - $190k
...Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere,... ...AI-powered applications. Our Customer Success team is the linchpin of the post-sales customer... ...The Role As a Senior Customer Success Manager, you are a highly experienced advisor...Work experience placementWork at officeLocal areaRemote workWorldwideFlexible hoursMongoDB
Washington DC4 days ago$100k - $117.32k
...JOB SUMMARY The Customer Success Manager, Sales Products (CSM) is a senior individual contributor responsible for driving the strategic success, adoption, and revenue performance of Choice Business Direct across a portfolio of corporate accounts in the U.S. and Canada...Work at officeRemote workWork from homeWorldwideHome officeNight shiftChoice Hotels
Silver Spring, MD2 days ago
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