Customer Success Manager
$120keGain Corporation
Get AI-powered advice on this job and more exclusive features. Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Role Overview Drive enterprise client success as their strategic partner, maximizing ROI by aligning our SaaS offerings to client’s goals. Establish trusted advisor relationships with operational and executive teams. Responsibilities Ensure successful onboarding and rapid time-to-value Own net revenue retention and drive expansion opportunities Collaborate cross-functionally for seamless customer experiences Proactively spot account risk and rally company resources to recover ground Education and Experience Bachelor’s degree with 4+ years of customer-facing experience in B2B SaaS technology. Proven track record achieving retention and expansion goals Deep understanding of AI in customer experience with ability to interpret client AI strategies Preferred experience with large-scale enterprise solutions in U.S. Federal agencies Background in implementation, solutioning, design, or strategy is a plus. Our Hiring Process is “Easy with eGain” Step 1 Aptitude section – this is a GRE style test (60 minutes or less) Step 2 Step 3 Presentation panel interview (in-person at eGain Sunnyvale office) Next step Email your resumé to View email address on click.appcast.io with the position title “Customer Success Manager” in the email subject. Compensation Base salary is $120,000 per year, plus individual bonus of up to 20%. Stock options. Please note that the compensation package can vary based on the candidate’s qualifications and experience level. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Sales and Customer Service Industries Software Development Referrals increase your chances of interviewing at eGain Corporation by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Customer Success Manager” roles. Washington DC-Baltimore Area 11 hours ago Customer Success Manager - AI Search / Chat / Voice for Government - $28 Million Series A - 3 Placements Here So Far Washington DC-Baltimore Area $100,000.00-$120,000.00 1 day ago Customer Success Manager (Mid Atlantic - Remote) Customer Success Manager, Global and Large Law Washington, DC $104,300.00-$193,700.00 1 day ago Program Manager, National Capital Region Chapter Washington, DC $56,000.00-$71,000.00 1 week ago Dealership Account Manager - Washington, DC Washington, DC $50,000.00-$150,000.00 1 week ago Washington, DC $86,000.00-$108,000.00 5 days ago Maryland, United States $86,000.00-$108,000.00 5 days ago District of Columbia, United States $135,000.00-$215,000.00 3 days ago Park Property/Permitting Manager (10267, Grade 26) Partner Account Manager - Distribution Support and Sales District of Columbia, United States $200,001.00-$240,000.00 2 days ago Herndon, VA $112,950.00-$160,400.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr eGain Corporation
- Oregon / Washington / CaliforniaSales - Global - Customer Success /Full-time - Permanent /RemoteAbout MegaportWe’re not your typical tech company... ...we encourage you to apply.The RoleReporting to the Regional Manager of Customer Success - West, the Customer Success Manager (CSM...SuggestedPermanent employmentFull timeFlexible hours
- ...owners who pour their hearts into their work. People whose success directly impacts their families, their communities, and society... ...SalesAPE.ai is looking for a commercially sharp Customer Success Manager to own long-term relationships with our growing portfolio of...SuggestedShift work
SalesApe.ai
Washington DC5 days ago - ...fintech and software solutions that help doctors better manage their practices, so they can have time back to focus... ...welcome.Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by...SuggestedPrivate practiceWork at officeWork from home
Nitra, Inc.
Washington DC2 days ago - ...Customer Success Manager Washington, DC (Hybrid) About Goodshuffle At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses...Suggested
Goodshuffle Pro
Washington DC4 days ago $67k - $73k
...We're looking for a Customer Success Manager to own and grow relationships with a portfolio of Famly's US customers, from onboarding through renewal and everything in between. About Famly We're on a mission to stop admin work from stealing the joy of working with...SuggestedWork at officeImmediate startShift workRotating shiftFamly
Arlington, VA5 days ago$70k - $95k
...growth GovTech SaaS company transforming how government agencies manage administrative operations. Our platform serves state, local,... ..., wears multiple hats, and build for impact. ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who...Work at officeLocal areaHome officeFlexible hoursAuthorium, Inc
Washington DC1 day ago$33.65 - $63.65 per hour
...Job Description The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer utilization and experience, facilitating contract renewals, increased...Hourly payContract workTemporary workFlexible hoursOracle
Washington DC3 days ago$89.6k - $157k
...offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers... ...| Wolters Kluwer ( **What We Offer: ** The Customer Success Manager role offers growth potential opportunities, professional development...Work experience placementWork at officeWolters Kluwer
Washington DC5 days ago- ...Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate. Our tech...Work at officeLocal area
Citian
Washington DC4 days ago $123.1k - $186.3k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ...future of Salesforce.Role DescriptionThe Customer Success Manager, Senior Manager is a highly strategic and experienced...Full timeWork at officeFlexible hours3 days per week$123.1k - $186.3k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ...future of Salesforce.Role DescriptionThe Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-...Full timeWork at officeFlexible hours3 days per week- ...Genesys, we help organizations create better customer experiences through AI-powered... ...environments every day.Senior Customer Success ManagerUnited States- WESTRole Overview:... ...investment.As a Senior Customer Success Manager, you will own the end-to-end customer success...Full timeWork from homeWorldwideFlexible hours
$80k - $140k
...Arlington, VA or Seattle, WA. Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and...Work experience placementFlexible hours$123.1k - $227k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ...advisor in both AI solutions and organizational change management. For companies on their Agentic Enterprise journey, the path...Full timeWork experience placementShift work$86.25k - $138k
...with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced,... ...company where you matter.Your Impact The Justice Senior Customer Success Manager will work with Axon Justice’s largest Prosecutor and Public...Work experience placementRemote work$83.04k - $103.76k
...company and data company all rolled into one. Customers and users across the globe use Planet's data to... .... About the Role: The Customer Success Team at Planet is looking for a Customer Success Manager specializing in the Defense and Intelligence sectors...Full timeContract workTemporary workWork at officeLocal areaRemote workHome office3 days per week$113k - $177k
...innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our... ...share the product roadmapQualificationsTo be successful in this role you have:You have 5+ years of account management, implementation, or sales experience in software...Work at officeRemote workFlexible hours$100k - $166k
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary... ...Growth and Team & Culture. Sprinklr’s Customer Success Managers (CSMs) align highly skilled expertise, thought leadership...Full timeContract workLocal areaImmediate startRemote workWorldwideFlexible hours$100k - $145k
...Who You Are You are a SaaS Customer Success Professional with 5-10 years of experience. You are someone with high emotional intelligence... ...You have excellent organizational skills and excel at task management and prioritization ~ You are technically savvy and are...Full timeFlexible hours$119.5k - $179.3k
...hard work pay off, for our people, our customers, and the world around us. As a Fortune 5... ...0 company and a leading AI platform for managing people, money, and agents, we’re shaping... ...for you too.About the Teamð The Customer Success Team: Driving Value and Growth The Customer...Full timeWork experience placementWork at officeRemote workHome officeFlexible hours$68k - $75k
...Seattle-based startup reimagining financial management for self-employed professionals. We... ...management, and financial planning — so our customers can focus on the work they love, not the... ...too. About the Role As a Customer Success Manager at Formations, you own your book...16 hoursFull timeSelf employmentImmediate startRemote workFlexible hoursFormations Corp
Washington DCmore than 2 months ago- ...government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space...For contractorsWorldwideFlexible hours
VisibleThread
Arlington, VA4 days ago - ...Job Description Job Description What you'll do Manage projects by creating implementation work-plans, facilitate status calls... ...project progress reporting. Track and report on hours spent on customer projects. Uncover, analyze, and comprehend a variety of system...Remote workFlexible hours
Targeted Talent
Washington DC4 days ago $123.1k - $202.6k
...to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM... ...you are the future of Salesforce. The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value...Full timeWork experience placementWeekend work$86.6k - $144.4k
About the RoleThe Customer Success Director is the senior strategic owner of Mytonomy’s most important relationships with health systems... ...experience considered.5-7+ years of customer success, account management, or client-facing experience within healthcare.Proven...Full timeLocal areaRemote work- ...your background, location, or role. Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence... ..., and grow Energy Exemplar's customers. The Customer Success Manager will act as the primary advocate for customers, guiding them...Work at office
Energy Exemplar
Washington DC4 days ago $75k - $100k
...Position Overview: Location: Remote in the US , West Coast preferred. The SAFR business is looking for a proactive Customer Success Manager to join our team. This role is responsible for ensuring a seamless and successful experience for our SaaS (Software-as-a-...Full timeRemote workRealNetworks
Washington DC16 days ago$65k
...Job Description Job Description Customer Success Manager Location: Greater Seattle Area (Hybrid or Remote) Employment Type: Full-Time Base salary: $65K About the Opportunity Our client is a rapidly growing FinTech company seeking a proactive, customer...Full timeSelf employmentRemote workSeattle Search Group
Washington DC4 days ago$65k - $75k
...Job Description Job Description Customer Success Manager (Accounting & Tax Background) Location: Greater Seattle Area (Hybrid or Remote) Employment Type: Full-Time Base Salary: $65,000 - $75,000 About the Opportunity Our client is a fast-growing FinTech...Full timeFor contractorsRemote workSeattle Search Group
Washington DC4 days ago- Customer Success Manager Join to apply for the Customer Success Manager role at PerformYard PerformYard has developed a simple and effective product that drives our customers' employee performance through the roof. Our long-term vision is to change the way performance...Full timeRemote work
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