Enterprise Customer Success Manager
VisibleThread
Job Description
Job Description
VisibleThread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare.
You'll own the relationship with a portfolio of enterprise customers. Your job: get close to their world, understand the pain and challenges they're solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement.
About the Role
- Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they're getting stuck.
- Own $3M in ARR across a number of large Enterprise Accounts
- Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread.
- Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.
- Solve problems. Be the bridge between customers and our product and support teams when issues come up.
- Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.
Requirements
- 5+ years’ experience in customer success, account management, or a customer-facing SaaS role.
- Experience working in the GovCon industry would be beneficial
- Strong program management experience, change management and supporting user adoption
- Must be AI savvy
- Comfortable with technology — you can learn a product deeply and explain it simply.
- A genuine curiosity about customers' problems, and the drive to solve them.
- Sharp communication skills, written and verbal.
- A self-starter who thrives on ownership, not hand-holding.
Benefits
- Work with major global brands across Defense, IT Services, and Healthcare.
- A flat, fast-moving team with real career growth.
- 100% paid private medical insurance.
- Flexible working schedule.
- Competitive salary and annual leave.
- Monthly all-hands and team events with people worldwide.
Ready to help enterprise customers win with VisibleThread? We'd love to hear from you.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Enterprise Customer Success Manager in Arlington, VA vacancy
- ...the world. Our team hails from successful startups, leading tech companies and Fortune 100 enterprises. We believe deeply in... ...are looking for an Engagement Manager for our Client Solutions team.... ...lead some of our most strategic customer engagements, with the core objective...SuggestedTemporary workWork at officeRemote work3 days per week
Alloy.ai
Washington DC3 days ago - ...We are recruiting a high‑impact Enterprise Account Manager to own and grow a strategically important territory across Oregon and Washington... ...Adjust territory strategy based on activity results, customer feedback, partner intelligence, and pipeline conversion...SuggestedFull timeImmediate start
Maetz Consulting, Llc
Washington DC21 days ago $300k
...with over five years of experience in managing enterprise accounts and a passion for building lasting... ...-edge technology, the team emphasizes customer-centric service, ensuring that clients... ...encourages individual growth and team success. The work setup for this position is...SuggestedFull timeWork at officeLocal areaRemote workRelocation packageNutanix Inc.
Washington DCa month ago- ...Remote (U.S.) • Full-Time Team: Customer Success Mindset: Do you like owning outcomes... .... We work with security-conscious enterprises where trust, reliability, and long-term... ...Role We're hiring a Customer Success Manager to own the post-sale customer relationship...SuggestedFull timeRemote work
- ...ultimate goal of enabling human life on Mars. SR. SALES MANAGER (GLOBAL STARLINK ENTERPRISE SALES) The Starlink Enterprise Sales team is hiring a... ..., and hardworking Excellent interface skills with customers and resellers ADDITIONAL REQUIREMENTS: Must work...SuggestedPermanent employmentFull timeWork at officeLocal areaWorldwideWeekend work
Spacex
Washington DCmore than 2 months ago $380k
...growth while becoming a trusted partner to customers, helping them embed and deploy AI while... ...cleared system integrators to ensure successful deployment and integration Provide... ...good fit if you have: ~7+ years of enterprise sales experience in the DOD/IC space,...Work at officeVisa sponsorshipFlexible hoursWinsAbove
Washington DC2 days ago$80k - $90k
...B2B Account Manager We are seeking an experienced B2B Account Manager to manage and... ...sustainability. As a consultative partner, the Enterprise Account Manager focuses on maintaining... ...upsell and cross-sell initiatives. Success in this role requires commercial...ISS Governance
Washington DC5 days ago- ...Enterprise Account ExecutiveAcuative is hiring high-energy, enterprise-level hunters for... ...new accounts, and position Acuative's managed IT and network services as mission-critical... ..., cross-sell into existing accounts — successfully navigating long, complex sales cycles...Base plus commissionFor contractorsWork at officeRemote work
Acuative
Washington DC3 days ago $72k - $105k
...market leader in Experience Management. Our award-winning SaaS platform... ...and actions for candidates, customers, employees, patients, and... ...relationships with global enterprise clients, deeply understand their... ...technologies and services. Success is defined by the ability to...Temporary workWork experience placementLocal areaMedallia
McLean, VA3 days ago$100k - $130k
...What's the role? We're hiring an Enterprise Account Executive to grow the Bilt Alliance... ...partners face to face Build and manage a pipeline of large enterprise opportunities... ...presence across the US Partner with Customer Success to launch signed partners and expand...Live inWork at officeBilt
Washington DC2 days ago$99.5k - $214.4k
...Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ...buyers You're Our Person If... ~10+ years of experience in enterprise and commercial B2B sales within the context of highly...Salesforce.Com Inc
McLean, VA2 days ago$248k - $341k
...SentinelOne, your work helps protect global enterprises, critical infrastructure, and the... ...developing new clients and selling directly to customers while leveraging our channel community.... ...revenue Partner with channel managers to build pipeline and grow revenue for...Base plus commissionImmediate startHome officeFlexible hoursSentinelOne
Washington DC6 hours ago$200k
...Sales Account Executive, Enterprise Behavox Tysons Corner, VA,... ...platform for global banks, asset managers, hedge funds, private equity... ...a limited set of existing customers. What You'll Bring #... ...close and works with Customer Success to scope, qualify, and close...Full timeContract workWork at officeImmediate startWorldwide2 days per weekBehavox - Tysons Corner, VA, US
McLean, VA3 days ago- ...solutions that help doctors better manage their practices, so they can have... ...created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings.... ....We're Looking ForA Founding Enterprise AE who will be responsible for creating...Work at officeWork from home
nitra
Washington DC3 days ago $100k - $120k
...Enterprise Account Executive – Federal GovernmentTrackVia is a market... ...compliance lifecycle management systems for federal government... ...operational workflows, and customer value propositionPartner closely... ...transformation-stage environmentsWhat Success Looks LikeDevelopment of a...Remote workTrackVia
Washington DC4 days ago- ...Omnea's First Enterprise GTM Sales Lead in the United States At... ...grown revenue 5x, tripled our customer base, and maintained 99%... ...of AI Supplier Relationship Management. And we need someone to continue... ...customer profile & find success in other sectors and geographies...
Omnea
Washington DC3 days ago $140k
...make, and the care you show a customer all add up to real impact.... ...About the opportunity As an Enterprise Account Executive, you will... ...workforce and human capital management challenges, create demand,... ...who understand how to guide successful sellers. Seasoned Application...Local areaUKG
Washington DC3 days ago$130k - $160k
...blog! The Impact The Enterprise Account Executive will drive... ...You will deep dive into your customer's and prospect's organizations... ...Extra Awesome Successfully sold into financial institutions... ...experience forecasting and managing revenue in a high growth/startup...Full timeWork at officeRemote workWork from homeFlexible hours2 days per week3 days per weekMethod Financial
Washington DC5 days ago- ...Enterprise Account ManagerUnixi is a fast-growing, well-funded startup backed by industry... ...re revolutionizing Identity and Access Management (IAM) with our patented Discovery and Control... ....We're growing our team. If you're a successful SaaS software sales professional with...Full timeRemote work
Unixi
Washington DC3 days ago $50k - $200k
...(Dodge) is searching for an Enterprise Account Executive to join our... ...through acquiring new customers not currently doing business... ...measurable outcomes Complex Deal Management & Closing Build and... ...Knowledge and Skills ~5+ years successful track record of consultative...Full timeWork experience placementLocal areaRemote workWork visaDodge Construction Network
Washington DC2 days ago$125k - $150k
...maintaining flexibility without lock-in. The Enterprise Account Executive Role The Sales... ...Qlik is the primary connection to our customers and prospects, focusing on driving... ...how you'll be making an impact: Manage the sales cycle effectively leveraging a...Temporary workImmediate startRemote workFlexible hoursQlikTech International AB
Washington DC3 days ago- ...US Department of War Enterprise Account Executive Washington, DC... ...valuable relationships with key customer POCs, strategic partners,... ...face to face often Manage a portfolio of Federal contract... ...served within the US DOW or have successfully sold directly to them for a...Contract workLocal areaFlexible hours
Merit 321
Arlington, VA5 days ago - ...delivering profound insights to help our customers decode and act on state politics and... ...why at the state level. We are hiring an Enterprise Account Director to join our team in Washington... ...DC. This is a senior role that owns the success and growth of our largest accounts. You...Full time
Polly
Washington DC5 days ago - ...or Washington D.C. Position Overview The Enterprise Account Executive will be responsible for high-... ...This role also includes Business Development, funnel management, account development, customer relations, and negotiation of terms and pricing. Essential...Work at office
FiberLight
Washington DC4 days ago $250k - $315k
...About Zip Zip is the AI platform for enterprise procurement - built for humans and agents working together... ...intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers Be adaptable and flexible - as part of an early...Home officeFlexible hoursZIP
Washington DC5 days ago- ...Enterprise Account Executive Location : Hybrid | In-Office Options... ...business within the existing customer base. Build and maintain a... ...and close business. Manage proposal and RFP processes in... ...external stakeholders to achieve success. Represent TechnoMile at key...Contract workFor contractorsWork at officeRemote workWorldwideFlexible hours
TechnoMile
McLean, VA1 day ago - ...Enterprise Account Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies... ...and a global team that supports our customer's needs. We are looking for someone... ...a vital role in driving customer success and revenue growth for your enterprise...
IOTAP Inc
Washington DC5 days ago - ...Enterprise Account ManagerAt Kalibri, we are helping to redefine and... ...hiring an Enterprise Account Manager to own and grow Kalibri's largest... ...most strategic enterprise customer relationships.This is an individual... ...long-term account growth. Success in this role requires strong...Contract workRemote workHome office
Kalibri Labs
Washington DC3 days ago $325k
...Key Responsibilities Exceeding your number – Winning new enterprise logos Forecasting correctly, communicating clearly, aligning... ...including using Salesforce and other tools to track your progress Managing full sales cycle from prospect to close Collaborating with...Work at officeRemote workFlexible hoursMosaic
Washington DC2 days ago$325k
...protected API calls, and helped manage $2.8B in cloud spend - enabling customers like United Airlines, Morningstar... ...Exceeding your number- Winning new enterprise logos Forecasting correctly,... ...Partner list for software delivery success All qualified applicants...Work at officeLocal areaImmediate startRemote workFlexible hoursShift workHarness
Washington DC5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Enterprise Customer Success Manager. Be the first to apply!
Related searches
- customer success manager Arlington, VA
- customer success executive Arlington, VA
- success manager Arlington, VA
- customer retention Arlington, VA
- work from home customer Arlington, VA
- customer satisfaction Arlington, VA
- customer marketing Arlington, VA
- customer project program manager Arlington, VA
- customer engineer Arlington, VA
- amazon customer Arlington, VA