Quality Assurance Specialist

Job Title

The Houston-Galveston Area Council is one of the largest regional planning commissions in the country with a diverse service area of 13 counties and more than 7 million people. We are the pulse of our region addressing issues that cross city limits and county lines every single day.

We make decisions that affect our transportation system, ensure the safety and well-being of our seniors, connect people to jobs, help families recover from natural disasters, preserve water quality for our children, and so much more. We work to make the region a great place to live, work, and thrive.

What will I be doing?

• Review and verify data entry in program management systems to ensure accuracy, completeness, and compliance with regulatory and reporting requirements.
• Review consumer case files, billing submissions, and performance reports for completeness and regulatory compliance.
• Input, update, and correct consumer and provider data in designated databases and reporting systems as needed.
• Perform financial desk reviews and on-site monitoring visits to evaluate contract compliance, service delivery standards, and documentation accuracy.
• Identify findings, areas of risk, and opportunities for quality improvement.
• Provide technical assistance and training to providers on compliance standards, documentation requirements, and best practices.
• Conduct program monitoring and compliance reviews of service providers in accordance with Texas Health and Human Services Commission (HHSC), Older Americans Act (OAA), and internal AAA policies.

Key Qualifications

• Ability to multitask and handle a high volume of work.
• Must show attention to detail and the ability to competently complete work tasks.
• Ability to resolve contractor issues.
• Proficiency in Microsoft Suite
• Ability to work well with others
• Communicate verbally and in writing.
• Knowledgeable of human services programs, preferred

Do you have

• A degree in an applicable academic discipline or related field of study
• Less than 1 year of experience working with local government, nonprofit programs, school, or in job-related duties

Houston-Galveston Area Council