Claims Specialist I

Claims Specialist I

What you need to know:

The Claims Specialist I will handle auto and general liability claims under general supervision and moderate exposure claims involving some litigation. The position also ensures ongoing adjudication of claims within the Company standards, industry best practices and specific client service requirements.

• Maintains high standards of customer service. This includes prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards.

• Conducts a thorough investigation of coverage, liability and damages. Must document facts and maintain evidence to support claim resolution.

• Comply with all statutory and regulatory requirements in all applicable jurisdictions.

• Establish appropriate loss and expense reserves with documented rationale. On going review of reserves required through life of file.

• Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines.

• Communicates effectively with internal and external customers on claims and account issues.

• Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory.

• Effectively manage litigation process and defense counsel to ensure timely and cost-effective outcomes.

• Property and Casualty licenses required. Must be obtained within 6 months of hire.

What you'll need to succeed:

• 3+ previous auto or general liability claim experience preferred, bodily injury experience.

• Excellent verbal and written communication skills

• Excellent customer service skills

• Analytical with good decision-making skills

• Strong organizational skills and detail oriented

• Ability to work independently, handle multiple tasks simultaneously and exercise good judgment

  Ready to take your career to the next level? We would love to hear from you.

#LI-NH1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to View email address on click.appcast.io.

Functional Area:

CL - Claims

AIG Claims, Inc.