Quality Program Manager

Tessera is a national leader in creating meaningful employment opportunities for individuals with disabilities and veterans. We are a dynamic and growing organization of social entrepreneurs dedicated to building strong communities and delivering exceptional service.

About Tessera:

• A recognized leader in inclusive employment and workforce development.

• A mission-driven team of innovative and passionate professionals.

• Operating self-sustaining businesses across 15 states and the District of Columbia, with a workforce of more than 2,000 employees.

• Committed to providing outstanding customer experiences across all service lines.

• Focused on supporting employee growth through robust training, development, and support programs.

Our Bremerton, Washington Home Office supports nationwide operations with a highly skilled and motivated team specializing in finance, human resources, vocational and workforce development, information systems, strategy, business development, communications, marketing, quality, safety, learning, and more.

Location: Bremerton, Washington

Type: Exempt

Compensation: $85,200.00 - $123,500.00 per year (Tessera's compensation strategy is to position new employees between the minimum and midpoint of this range, depending on qualifications and experience.)

Work Schedule: Full-time, Monday – Friday 7:30 am – 4:00 pm (flexible start and end times depending on scheduling needs)

As a Quality Program Manager, you'll… The Tessera Quality Program Managers provides leadership to ensure all documentation is created, reviewed, approved, and retained in accordance with established procedures and regulatory compliance requirements. They are responsible for the management and direction in coordinating all quality system data and operational/administrative ISO systems companywide. The position works closely with all Tessera non-Facility Management business lines, contract sites, and Home Office departments along with the associated Cross Functional Team (CFT) organizations in documenting, certifying, and maintaining all quality systems within all Tessera certified operating locations.

• Responsible for the ISO Quality System’s compliance through certified audited systems and quality assurance program

• Supports all operational locations by providing guidance and assistance to achieve and maintain the company’s quality objectives, including ISO 9001, CIMS-GB, and AS9100D certifications. Janitorial contracts that previously achieved third-party ISO certification and are now part of the West Sound BOSC will be expected to maintain their ISO9001 certification.

• Responsible for all activity results as they relate to quality and ISO systems planning and execution.

• Works with operational managers to formulate and implement policies and procedures to facilitate, clarify, and correct Tessera system processes.

• Analyzes measured performance results and efficiency of the systems and recommends corrective actions, as needed.

• Develops strategies for customer support pertaining to quality assurance/performance improvement activities and oversees reporting as required with submission of root cause analysis and findings.

• Manages corporate level documents and changes to the system

• Interfaces with and proactively collaborates with regulatory, development, and operational functions associated with the non-Facility Management business lines and contract sites to meet Tessera deliverables and achieve timely approvals. Participates in cross-functional teams as required to meet relevant requirements, collaborates and reviews systems reporting and internal processes.

• Responsible for developing and executing long-term operations reporting procedures in the ISO 9001, CIMS-GB, and AS9100D system, as well as the short-term tactical operational reporting procedures and activities of the divisions with a goal to maximize ease and speed of deployment, reduce costs, and provide outstanding internal and external customer support.

• Assist in development of new systems or testing methodologies as required. Deliver, maintain, and control issuance and maintenance of the Quality Management Sytem’s policies and procedures.

• Act as the Lead Quality Auditor, whose responsibility it will be to run quality audit teams during audits. Plan, schedule, lead, and document Quality Systems audits to assure compliance.

• Responsible for achieving and producing periodic review data.

• Travel as required to Tessera operational locations nationwide.

• Assist Quality Director with Quality department operations

• Train Quality department staff and field Quality Inspectors to the Quality arena

• Manage and evaluate Quality Management and assurance systems performance

• Establish departmental quality customer service levels

• Identify procedures that require updating, implement recommended changes and make necessary changes as required.

• Ensure that all departments/employees impacted by changes are informed/involved as needed to ensure successful implementation.

• Coordinate and track departmental responsibilities and requests on areas of concern that need to be addressed and/or communicated.

• All Other Duties as Assigned.

You'd make an excellent Quality Program Manager if you:

• Consider yourself a people person.

• Love working on collaborative teams.

• Are dedicated to internal and external customer service.

• Take pride in your work.

• Are drawn to serving others and want to challenge yourself through mission-driven work.

Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

• Medical, Dental, Vision, Life & Short-Term Disability Insurance

• Elective 401(k) retirement plan with a 3% employer discretionary contribution after 90-days of employment

• Flexible Spending Accounts for both medical and dependent care

• 11 paid federal holidays, accrual of 12 paid days of vacation, paid sick leave

• Potential shared earning bonus

• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents

• Professional development, certifications, and training opportunities

• Verizon wireless discount

• Employee Assistance Program (EAP), and an engaging wellness program

• Public Service Loan Forgiveness eligibility for full-time employees

Core Competencies of the Tessera Quality Program Manager:

• Purpose – Understands and supports Tessera’s mission of creating opportunities for people with disabilities and veterans. Demonstrates commitment to inclusion and equitable opportunities for all.

• Values – Inclusion: Treats others with dignity and respect, demonstrates awareness of people of all abilities, and contributes to an inclusive workplace. Partnership: Works collaboratively with coworkers, supervisors, and stakeholders to achieve shared goals. Integrity: Acts honestly, follows through on commitments, and takes accountability for actions and results.

• Safety Mindset – Follows all safety procedures and takes ownership of personal safety. Speaks up about hazards, concerns, and opportunities to improve safety. Participates in safety initiatives and continuous improvement efforts.

• Operations Excellence – Completes work with quality, reliability, and attention to detail. Takes ownership of responsibilities and contributes to team success through collaboration and consistency.

• Customer Service – Treats customers, coworkers, and stakeholders with professionalism and respect. Communicates clearly and represents Tessera positively in all interactions.

Summary of desired skills and experience for the Tessera Quality Program Manager:

• Bachelor’s degree in Quality Systems or related field is required

• 8+ years of previous Quality Systems Management experience is required

• Combination of education and previous experience will be considered

• Must be mobile and able to work in a diverse, high-pressure, and fast-paced environment

• Must be able to communicate effectively and professionally with all levels of Tessera organization

• Must have high attention to detail

• Travel to Tessera sites is required

• A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.

• Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: .

• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.

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*** Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.

Please visit this website for more information: .

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Tessera is a national non-profit, government contractor that is dedicated to “Creating Opportunities for People with Disabilities” through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.

Individuals with disabilities are encouraged to apply.

Tessera is here to help you with the recruitment process.

If you require an accommodation or support, please contact us at

View phone number on aiapply.co, or email View email address on aiapply.co .

Tessera is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled - Tessera participates in E-Verify