Pro Shop Retail Salesperson

Job Status: Full-Time

FLSA Status: Hourly, Non-Exempt 

In keeping with the mission and values of Big Thunder Marine, and the pledge to maintain our presence as the premier watersport’s equipment supplier at the Lake of the Ozarks, the Pro Shop Retail Salesperson will ensure the continued growth and success of our company by serving as the primary retail resource for our clients. At all times, our Pro Shop Retail Salesperson will strive to enhance our customer experience and create lasting relationships with our clients. Pro Shop Specialists will greet and assist customers with finding items, answering pro shop related sales questions, educating customers on our products/merchandise, and selling merchandise.

Essential Functions Statement(s) 

• Interact with current and prospective clients (walk ins) to learn their needs and identify products and/or services to fill that need. Employee should be confident and competent in the basic uses for the products we sell so they can convey that knowledge to potential customer.

• Familiarize yourself with our product vendors, products, and their differences.

• Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer’s needs.

• Answers customer’s questions about merchandise.

• Assists customers with purchase decisions.

• Retrieves merchandise from sales floor, stock room, or other inventory locations, places special orders.

• Collects payment using the store point of sale system.

• Processes returns and exchanges.

• Can accurately count forms of payment/money (basic math skills).

• Helps maintain order and cleanliness of showroom(s), retail racks, displays

• Can fully complete a task with initial direction from Retail Manager or Assistant Manager.

• Answering, greeting, and transferring customer phone calls within company phone system.

• Able to work on weekends & holidays (mainly summer holidays).

• Other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

SKILLS & ABILITIES

Education: Retail Management, Merchandising or Marketing Degrees are preferred.

Experience: 3-5 years’ retail experience. Some watersports and or retail experience preferred.

Computer Skills: General computer skills and software experience required, will train on specific systems.

Certifications & Licenses: No specific licensure required.

WORK ENVIRONMENT

Open showroom environment with moderate noise level when working indoors. Noise level may increase substantially upon interaction with watercraft being moved in or out of showrooms as well as on product demonstrations and special events.

Big Thunder Marine has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

Big Thunder Marine is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.