Medicaid Program Support Specialist

Medicaid Program Support Specialist

HonorVet Technologies. We're a veteran-owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring.

Title: Medicaid Program Support Specialist Location: Raleigh, NC Duration: 4 Months

Extensive statewide travel up to 70% of the time is required in the performance of the work. Travel may include some evenings and weekend days.

Job Description:

• We seeks contract resources to provide support for users as they learn the Case Management System.
• This is NOT a desktop support and NOT a help desk support position.
• This position uses policy subject matter expertise regarding Medicaid programs and knowledge of functionality, as well as understanding of how counties provide delivery of services to guide new users in correct navigation and submission of case data in the system.
• This role uses excellent written and verbal skills to effectively coach and communicate information as well as to escalate issues to management as they arise.
• This role may coordinate with other business team and project team members to troubleshoot, replicate and report errors and/or unexpected outcomes within the system.
• Acts as an integral part of Readiness and Implementation Support initiatives to facilitate meetings, conferences, and other activities to advocate for and foster effective communication, and maintain communication with state and county staff to clarify statutory, policy and procedural concerns impacting or related to Medicaid Programs.