Desktop Technician
Group Nine LLC
Desktop Technician
12 positions Twin Cities, MN Only Locals
Job Responsibilities
- Coordinates customer scheduling through outbound calls, partners with other departments to triage calls and schedule changes and provides frontline telephone technical support through the Corporate Technical Service Call Center.
- Answers basic technical questions on equipment installation, product application, and cleaning and sanitation problems.
- Performs basic programming and chemical calibrations on automated controllers.
- Develops basic knowledge of pool pumps, filters, and circulation systems.
- Develops basic technical knowledge of available dispensing equipment and dishmachine parts to make part recommendations and provide part numbers.
- Communicates with Technical Service staff on part number or equipment part number and specification changes.
- Develops basic knowledge of Ecolab proprietary and commercially available software systems.
- Performs other duties as assigned by lead, supervisor, or manager.
Required:
- MS365
- Customer Service Experience.
- Technical Troubleshooting
- Has two-year degree, typically in a related field. Has one or more years of work experience in a mechanical/electrical trade or technical service call center.
Vacancy posted 22 hours ago
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