Desktop Support Technician L1/2

Job Description

Job Description

Desktop Support Technician L1/2Position Overview

We are seeking a customer-focused Desktop Support Technician I/II to provide hands-on deskside support for end users in a fast-paced environment. This role is ideal for an IT professional who enjoys troubleshooting technical issues while delivering exceptional customer service.

The technician will support hardware, software, and user access issues, handling an average of 25 tickets/calls per day . Success in this role requires strong communication skills, a positive attitude, technical troubleshooting abilities, and a passion for helping users resolve technology challenges.

Key Responsibilities

• Provide deskside and remote support for end users experiencing hardware, software, and system issues
• Troubleshoot and resolve Windows operating system, application, and device-related problems
• Configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices
• Manage user accounts, permissions, and access requests through Active Directory
• Document incidents, service requests, resolutions, and escalations within the ticketing system
• Support Microsoft applications and collaboration tools, including Outlook, Teams, Word, Excel, and other Microsoft 365 products
• Escalate complex issues to appropriate IT teams when necessary
• Deliver a high level of customer service and maintain professionalism during all user interactions
• Participate in hardware deployments, upgrades, and workstation setups

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field
• 1-3 years of professional IT support experience
  • Enterprise experience is not required
• Experience providing hands-on, end-user support in a help desk, desktop support, or technical support environment
• Strong knowledge of Microsoft Windows operating systems
• Experience troubleshooting hardware and software issues
• Working knowledge of Active Directory, including user account management and password resets
• Experience with ServiceNow or another ITSM/ticketing platform
• Familiarity with Microsoft 365 applications and collaboration tools
• Excellent verbal and written communication skills

Desired Skills

• Strong customer service and interpersonal skills
• Ability to explain technical concepts to non-technical users
• Strong troubleshooting and problem-solving abilities
• Highly organized with strong attention to detail
• Ability to prioritize and manage multiple tickets simultaneously
• Positive attitude and team-first mentality
• Self-motivated and eager to learn and grow within IT

Top Skills

• Desktop Support
• Customer Service
• Windows Troubleshooting
• Active Directory
• ServiceNow / Ticketing Systems
• Hardware & Software Support
• Microsoft 365

Ideal Candidate

We're looking for someone who combines solid technical knowledge with outstanding customer service skills. The ideal candidate is personable, approachable, and enjoys building relationships with users while resolving technical issues efficiently. They can balance technical troubleshooting with a white-glove support experience and thrive in a deskside support environment.

Job Type & Location

This is a Contract to Hire position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Minneapolis,MN.

Application Deadline

This position is anticipated to close on Sep 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.