PATIENT AMBASSADOR (FULL TIME)

Job Summary As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits. Position Details Location: Henry Ford Providence Novi - Grand River Avenue, Novi, MI 48374. Online applications only. Schedule: Full time Monday through Friday 9:00 AM to 5:00 PM. Pay Range: $15.00 to $19.00 per hour. Requirement: Prior patient ambassador and customer service experience required. Benefits: Willing to train, free parking. Essential Duties and Responsibilities Conduct new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership. Ensure that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients. Support client satisfaction at a level that ensures account retention. Promote client awareness of the Patient Experience Program. Assist in customizing programs to meet each account's unique needs as required. Assist in developing or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed. Assist in effective employee relations programs at unit site. Encourage employee creativity and innovation. Provide recognition for employee when programs are implemented with success. Complete housekeeping tasks when requested by customer or patients. Resolve housekeeping issues that do not meet standards and ensure housekeeping tasks are followed up on and completed in a timely manner. Perform other duties as assigned. Qualifications Have a thorough knowledge of office procedures and contract administration. Ability to use working knowledge of the environment to meet established goals and objectives. Fiscal and budgetary skills. Benefits Retirement Plan Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Medical Vision Life Insurance/AD Disability Insurance Employee Assistance Program Flexible Spending Accounts (FSAs) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Touchpoint maintains a drug‑free workplace. #J-18808-Ljbffr Compass Group USA