Operations Supervisor

Handles and arranges the customs clearance in the US port for all merchandise in the branch. This job description reflects the current assignment of essential functions and is not meant to be all-inclusive. Duties and responsibilities may be assigned or reassigned to this job at any time and may be modified to reasonably accommodate an individual with a disability or for other reasons. ESSENTIAL DUTIES AND RESPONSIBILITIES Lead, coach, and develop a high‑performing team responsible for U.S. import transaction processing. Conduct performance evaluations, provide regular feedback, and create development plans for team members. Identify training needs and promote continuous learning to strengthen technical and leadership competencies. Foster a culture of accountability, collaboration, inclusion, and operational excellence. Resolve employee concerns and conflicts in a fair, timely, and professional manner. Lead by example by demonstrating integrity, professionalism, teamwork, and commitment to continuous improvement. CUSTOMS COMPLIANCE & OPERATIONAL EXCELLENCE Ensure compliance with all applicable U.S. Customs regulations, Partner Government Agency (PGA) requirements, company policies, and departmental procedures. Oversee customs compliance and quality assurance activities, including daily customs statements and import documentation. Manage in‑bond transactions and ensure adherence to regulatory and audit requirements. Maintain comprehensive knowledge of all assigned import accounts and support the successful implementation of new customer accounts, including development of Statements of Work (SOWs). Maintain current knowledge of customs regulations through ongoing professional education and industry training. Serve as the department's customs resource, including coordinating with local ports and resolving customs issues when necessary. PERFORMANCE MANAGEMENT & CONTINUOUS IMPROVEMENT Monitor operational, compliance, quality, productivity, and customer service metrics to ensure performance objectives are achieved. Analyze operational trends and implement process improvements that enhance efficiency, compliance, and service delivery. Participate in cost reduction initiatives, metric development, and other continuous improvement projects. Support ISO certification activities and ensure branch processes and documentation meet established standards. CUSTOMER & BUSINESS PARTNERSHIP Build and maintain effective relationships with customers, management, government agencies, and internal business partners. Participate in customer meetings, including travel to customer sites when required. Support departmental initiatives, strategic projects, and organizational change efforts to meet business objectives. Demonstrate flexibility by supporting business operations outside standard business hours, including weekends or after‑hours, when necessary to ensure customer satisfaction. Ensure Statements of Work (SOWs) are current, complete, and accurately maintained. Oversee documentation, recordkeeping, and internal controls to support compliance and audit readiness. Perform periodic billing and rating reviews to ensure accuracy and compliance with established procedures. MINIMUM QUALIFICATIONS (Education, Training & Experience) High school diploma or G.E.D. Associate or bachelor's degree preferred. Education from a college or technical school in Import/Export and four (4) years of experience in a progressive responsible position, of which two (2) years would have been in supervising personnel in a related field or any combination of experience and training which provides the required knowledge, skills and abilities. LICENSE AND CERTIFICATIONS Licenses and certifications are not required but are preferred. Candidates with relevant certifications related to imports, logistics, or supply chain management are encouraged to submit them, as they may enhance the evaluation of your experience and qualifications. KNOWLEDGE, SKILLS AND ABILITIES Strong knowledge of U.S. Customs regulations, import processes, and Partner Government Agency (PGA) requirements. Knowledge of part numbers and part usage and understand applications for use. Strong planning, organizational, and time management skills, with the ability to manage multiple priorities in a fast‑paced, deadline‑driven environment. Ability to interpret and apply federal regulations, company policies, procedures, and operating instructions while exercising sound judgment and discretion. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to exercise judgment and discretion in applying and interpreting departmental policies and procedures. Ability to analyze, appraise and organize facts and evidence and present material clearly and logically, both verbally and in writing. Ability to investigate a variety of administrative problems and make recommendations as to their solutions and to prepare working procedures. Ability to communicate in English and Spanish clearly and effectively, both verbally and in writing. Demonstrated leadership experience supervising, coaching, and developing high‑performing, diverse teams. Strong interpersonal, coaching, conflict resolution, and relationship‑building skills. Demonstrated commitment to compliance, quality, customer satisfaction, teamwork, and operational excellence. Ability to establish and maintain effective working relationships with employees, customers, government agencies, and other business partners. Ability to provide clear direction, motivate team members, and ensure accountability for individual and team performance. Ability to lead change initiatives and drive continuous improvement in operational performance, compliance, and customer service. Ability to work under the direction of senior leadership and effectively implement organizational objectives. Communicate professionally and courteously with customers, colleagues, and business partners through all verbal and written communications. Flexibility to assume additional responsibilities and perform other duties as assigned to support business operations. Proficiency in Microsoft Office applications and import‑related systems and technologies. Willingness and ability to travel, including visits to ports, customer locations, and training events, as business needs require. Ability to maintain a valid driver's license and meet the physical requirements necessary to perform the essential functions of the position. Required to comply with all Imperative’s policies and procedures. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Work in a non‑climate‑controlled environment working closely with others and alone with light traveling required. Work involves rotating shifts and working extended workdays outside the regular working hours and on‑call status; work requires simple grasping, standing, sitting, climbing stairs and ladders, walking, carrying up to 15 pounds, and light lifting under 24 pounds. Ability to see, write, count, read, hear and identify shade of colors is needed to perform essential functions. #J-18808-Ljbffr