Volunteer & Resource Coordinator

Job Description

Job Description

Volunteer & Resource Coordinator

Isabel's House | Crisis Nursery of the Ozarks
Location: Springfield, Missouri

Reports To: Program Director

Position Summary

Isabel's House is seeking an organized, enthusiastic, and compassionate Volunteer Coordinator to lead and support our volunteer program. This position plays an important role in connecting community members with meaningful opportunities to support children and families experiencing crisis.

The ideal candidate is a strong communicator, relationship builder, and detail-oriented professional who enjoys working with people, coordinating activities, and creating positive volunteer experiences.

Key Responsibilities

• Recruit, interview, onboard, train, and schedule individual volunteers and volunteer groups.

• Coordinate volunteer assignments based on organizational needs, skills, interests, and availability.

• Maintain accurate volunteer records, background screening documentation, training compliance, and service hours.

• Build relationships with volunteers and community partners to encourage ongoing engagement and retention.

• Provide ongoing volunteer support, communication, recognition, and appreciation.

• Coordinate volunteer tours, orientation sessions, and approved group service opportunities.

• Ensure volunteer activities align with organizational policies, safety standards, confidentiality requirements, and licensing expectations.

• Assist with daily front-desk responsibilities, including answering phones, greeting visitors, responding to the door, and receiving deliveries.

• Provide regular volunteer program updates and identify opportunities for improvement.

Qualifications

• Bachelor's degree in Human Resources, Social Work, Communications or a related field preferred.

• Previous experience in volunteer coordination, nonprofit administration, community engagement, or a related field preferred.

• Strong organizational, communication, interpersonal, and time-management skills.

• Ability to recruit, engage, and build positive relationships with diverse individuals and groups.

• Proficiency in Microsoft Office, database systems, and recordkeeping.

• Ability to manage multiple priorities, maintain confidentiality, and work independently.

• Commitment to the mission of Isabel's House and the children and families we serve.

• Ability to successfully complete required background screenings and organizational training.

Why Join Isabel's House?

At Isabel's House, we provide immediate refuge for children whose families are experiencing crisis. Our volunteers are essential to our mission, helping create a safe, nurturing environment for children while strengthening families throughout the Ozarks.

This is a meaningful opportunity to connect community members with our mission and make a lasting difference in the lives of children and families.