Business Service Operations - Manager - Special Assets

Job Title: Mgr - Special Assets
Status: Exempt
Reports to: Director - Business Lending
Department: Business Services Operations
Job Code: 12012
Pay Range: $124,700.00 - $155,000.00 Annually
Location: Hybrid

WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of "people helping people." We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:
You are a seasoned commercial credit professional with deep expertise in managing and resolving criticized, classified, and non-performing CRE and C&I loan relationships through disciplined workout, recovery, and risk mitigation strategies. You are a collaborative and decisive leader who partners effectively with Business Lending, Credit Administration, Legal, Finance, and external stakeholders to drive timely resolutions while ensuring regulatory compliance, sound documentation, and strong risk management practices. You bring strong analytical judgment, negotiation skills, and people leadership, enabling you to guide complex borrower situations, develop high-performing teams, and protect the Credit Union's financial strength while supporting sustainable outcomes.

WHAT YOU'LL DO:

• Manage a portfolio of criticized, classified, and non-performing CRE and C&I loans, including troubled debt restructuring, covenant defaults, and forbearance situations.
• Develop and execute individualized workout strategies, including restructures, repayment plans, settlements, collateral liquidation, and exit strategies to minimize loss exposure.
• Lead negotiations with borrowers, guarantors, and counsel regarding loan modifications, forbearance agreements, and settlement terms.
• Coordinate with internal and external legal counsel to pursue remedies such as foreclosure, UCC enforcement, receivership, litigation, bankruptcy claims, and collateral disposition.
• Perform ongoing financial analysis, cash-flow assessments, guarantor evaluations, and collateral reviews to determine risk ratings and appropriate action plans.
• Recommend and document risk grade changes consistent with internal credit policy and regulatory guidance.
• Prepare reporting and updates for management, committees, audits, and examiners, including criticized/classified reports, NPL updates, and recovery estimates.
• Ensure complete and accurate credit files with current financials, action plans, memoranda, risk ratings, and workout documentation.
• Partner with Business Lending to support early identification of problem loans, transfer criteria, and mitigation strategies.
• Engage and oversee third-party vendors related to collateral evaluation, monitoring, or disposition.
• Support CECL, charge-off recommendations, impairment analysis, and reserve forecasting in collaboration with Credit Risk and Finance.
• Participate in internal audits, loan reviews, and regulatory examinations and support remediation of findings.
• Identify and implement process improvement opportunities and contribute to best-practice development for problem credit management.
• Perform other duties as assigned.
• Maintain a thorough understanding of credit-related federal and state regulations, bank secrecy, and anti-money-laundering laws.
• Supervise, coach, and develop analysts and assigned staff, ensuring high-quality work output and adherence to policies and regulatory expectations.
• Oversee workload distribution, provide guidance on complex cases, and support staff in developing technical and professional skills.
• Set clear team goals and priorities aligned with departmental objectives.
• Support hiring, onboarding, and ongoing training of team members.
• Foster a collaborative, positive, and mission aligned work environment that promotes engagement, accountability, and continuous improvement

QUALIFICIATIONS AND PREFERENCES:

• Bachelor's Degree in Finance, Accounting, Business, Economics, or related field required or
• Equivalent combination of education and experience required
• 7+ years Experience in commercial lending, credit administration, special assets/workout, or related functions. required and
• Proven experience managing criticized/classified CRE and C&I portfolios and executing workout, restructure, and liquidation strategies required and
• Experience partnering with legal counsel, third-party vendors, and internal stakeholders to resolve complex commercial credit situations. required and
• Previous supervisory experience or demonstrated leadership of staff, such as analysts or portfolio support roles, strongly preferred required

WHY JOIN US:
Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser:

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union's discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

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