Service Manager

Truck Country, a division of McCoy Group, is looking for a Service Manager to take full ownership of our service department operations. This is a high-impact leadership role responsible for driving profitability, technician performance, customer satisfaction, and team development.


If you thrive in a fast-paced dealership or fleet environment and know how to balance people leadership with operational results-this is your next move.


What You'll Do

• Lead and develop a team of Shop Foremen, Service Advisors, and Diesel Technicians

• Drive shop performance, maintaining 96%+ technician efficiency and minimizing comebacks

• Partner with leadership to execute business plans and grow service department revenue

• Build and maintain strong customer relationships, including resolving concerns and generating new business

• Collaborate with recruiting to attract and retain top technician talent

• Oversee employee development, training progress, and performance evaluations

• Ensure a clean, safe, and well-maintained shop environment

• Monitor tools, equipment, and operational readiness

• Uphold company standards

What We're Looking For

• Proven leadership experience in a dealership or fleet service environment

• Minimum 4+ years of supervisory experience

• Strong understanding of heavy-duty truck service operations

• Ability to lead teams, drive accountability, and improve performance metrics

• Excellent communication skills with customers, employees, and leadership

• Highly organized with the ability to manage multiple priorities under pressure

• Team-oriented mindset with a focus on employee growth and retention

Basic Qualifications

• High school diploma or GED required

• Combination of relevant diesel industry experience and training

• Ability to travel as needed

• Valid driver's license

Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the United States, serving customers across Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country® / Stoops has provided new and used medium- and heavy-duty trucks, expert service, a comprehensive parts inventory, and convenient financing solutions.


Truck Country® / Stoops Freightliner-Western Star is part of McCoy Group, Inc., a family-owned organization founded in 1958 by Robert McCoy in Shullsburg, Wisconsin. Today, the company continues to operate under the leadership of the McCoy family.


McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.