Service Operations Lead - Ag Equipment

Job Description

Job Description

Service Operations Lead – Ag Equipment

Farley, Iowa | On-Site

CJ Beeps Equipment is Eastern Iowa’s new short line equipment dealer and growing used equipment dealership, providing parts and service to farmers across the Tri-State area. Deeply rooted in the local community, CJ Beeps is committed to dependable equipment, honest service, and long-term customer relationships.

CJ Beeps Equipment is seeking a Service Operations Lead to help keep the service department organized, responsive, and running efficiently. This is perfect for someone who enjoys agriculture, equipment, and being part of a close-knit shop team.

Position Overview

This role is ideal for someone who enjoys being the operational hub of a busy shop — coordinating technician schedules, parts, work orders, and customer communication while staying closely connected to the day-to-day service operations.

Working closely with technicians, the parts team, customers, and the General Manager, this position plays a key role in ensuring work orders are accurate, jobs stay on schedule, and customers receive dependable service.

Responsibilities

• Service Operations & Workflow
• Coordinate daily workflow, technicians scheduling, and shop activity
• Open, update, and close work orders accurately and on time
• Ensure parts, labor, and services are properly documented for billing and warranty processing
• Monitor work in progress, jobs waiting on parts, and completion timelines
• Track turnaround times and identify efficiency improvements
• Ensure accurate timekeeping and labor reporting
• Customer Experience & Business Development
• Serve as a primary point of contact for service customers
• Communicate updates clearly throughout the repair process
• Resolve customer complaints or disputes in a professional and timely manner
• Build long-term customer relationships
• Partner with marketing to support service growth initiatives
• Shop Coordination & Team Lead
• Coordinate technician workloads and adjust priorities as needed
• Maintain visibility into shop capacity and progress
• Support technician performance and productivity
• Assist with technician scheduling, time-off coordination, and workload planning
• Foster a positive, team-oriented environment
• Partner with the General Manager to support technician performance and productivity

Qualifications

• High School Diploma or equivalent required
• 3+ years of experience in agricultural equipment, mechanical service, logistics, or similar environment preferred
• Prior leadership or shop coordination experience strongly preferred
• Strong organizational and computer skills
• Strong communication and problem-solving ability
• Ability to understand technical issues and translate into work orders
• Ability to lift 50+ lbs
• Willingness to work extended hours during peak or seasonal periods
• Availability for rotating Saturdays in coordination with the parts department

Compensation & Schedule

• Competitive salary and dependent on experience
• Schedule:
• Monday–Friday: 8:00 AM – 5:00 PM
• Rotating Saturdays: 8:00 AM – 12:00 PM
• Fully on-site role

Benefits

• Health, Dental, & Vision Insurance
• 401(k)
• Short-Term & Long-Term Disability
• Paid Time Off & Holidays