Program Manager

Job TitleRESPONSIBILITIES:• Provide expert level support services to employees for hardware and software needs.• Implement service improvements to support field.• Complete incident resolution at the highest levels of customer service.• Standardize help request processes and approaches.• Manage broadcasts and communications statewide regarding IT actions from client that effect employees.• Monitor Support Hub Queues for completion and dispositioning to other program areas.• Explore opportunities for process improvement.• Create and manage relationships with internal/external customers and vendors.• Assist in developing goals and objectives, then identify, measure, evaluate and report appropriate metrics for the team and individual team members.About Us: InterSources IncInterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.