Consultative Pharmacy Technician

Overview

As a Clinical Services Pharmacy Technician, you will intake calls from patients, pharmacies and providers, perform basic administrative and clerical tasks, and provide customer support. You will address questions regarding medication research, evaluate calls for pharmacist consultation, and conduct outbound calls to offer medication therapy management programs.

Responsibilities

• Intake all calls from patients, pharmacies, and providers.
• Perform basic administrative, clerical, operational, customer support, and computational tasks.
• Address questions related to the assigned area and assist with medication research.
• Evaluate calls that require pharmacist consultation.
• Make outbound calls to patients to offer medication therapy management programs and schedule medication review sessions with consultative pharmacists.

Required Qualifications

• Must reside in Ohio, Arizona, Texas, or Florida.
• Must have an active Pharmacy Technician or Tech in Training license in your state of residence.
• Experience in a Technical Mail Order Pharmacy or manufacturing setting.
• Experience as a Pharmacy Technician or call‑center experience in a pharmacy or related setting.
• Experience using multiple computer applications simultaneously and strong data‑entry skills.

Preferred Qualifications

• PTCB or ExCPT certification.
• High School Diploma or GED.
• Bilingual in English / Spanish with full proficiency.

Schedule Expectations

• Training: Monday–Friday, 8:00 AM–4:30 PM EST.
• After training, any shift within 8:00 AM–11:00 PM EST is acceptable.
• Must work every 3rd Saturday, 10:00 AM–6:30 PM EST, with a day off during the week when it is your Saturday rotation.

Benefits

The role offers competitive benefits including medical, dental, vision, 401(k), paid time off, parental and caregiver leave, short‑term and long‑term disability, life insurance, and more.

About Us

CenterWell Pharmacy is a Humana company that provides comprehensive pharmacy services, including home delivery and retail locations, and focuses on personalized care for patients with chronic and complex illnesses.

Equal Opportunity Employer

Humana is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. The company takes affirmative action and bases all employment decisions on valid job requirements.