Sr Manager, Program Management

Job Description:

Company Description:

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.?We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of?outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

The Global Enterprise Service Management (ESM) PMO Senior Manager is responsible for owning the project and program management for an ESM sub-program focused on ServiceNow Golden Instance consolidation and EmployeeWorks AI solution. The ESM implementation Program is a multi-year program to establish a First Stop Shop for all McDonald's employees, both Corporate and McDonald's-owned restaurants. This role reports to the ESM PMO Lead, ensuring predictable execution, risk-managed delivery, and cross-functional alignment for one of McDonald's most critical global transformation programs.

Key Responsibilities

• Work with ESM PMO Lead and Transformation Leadership to establish program and project strategy, approach, workstreams and overall structure and timeline for the initiative.

• Ensure the program is operating to plan, proactively identifying risk and issues and engaging the right parties to mitigate risk and resolve issues

• Establish and facilitate program governance and project status forums, ensuring all parties are apprised of actions and decisions

• Accountable for leading a multi-year initiative leveraging a team of experienced program managers, market resources, and functional subject matter experts assigned to the initiative.

• Coordinate and engage with key cross-workstream internal partners (e.g., functional solutions, enabling services) to streamline interactions while maintaining line of sight to dependencies required for success

• Help with implementation and reinforcement of project management methodology

• Advise leadership and/or business executives at the highest levels about the initiative, leveraging the standard status and communication reporting processes

• Provide project workplan management support, keeping track of plans, budget, quality standards, deliverables, and dependencies

• Track and monitor project metrics, reporting and project finance management

• Facilitate internal and external meetings

• Monitor relationships and dependencies between project areas and active improvement submission

• Organize project resource management, ensuring the proper onboarding / offboarding of program team members, and maintaining adherence to relevant security, data, and access policies in alignment with McDonald's Data and Security Governance Standards

• Build program updates for McDonald's Leadership that shows the progress of the project and potential barriers

Qualifications

• 8+ years of prior program and project management experience leading large scale, global integrated transformation programs, preferably in a multidomain GBS environment. Experience with enterprise ServiceNow successful implementations is required.

• PMP certification or equivalent

• Strong ability to manage a multivendor environment, holding vendors accountable to their own deliverables

• Proven leadership in planning, execution, and delivery, ensuring successful outcomes and value realization

• Strong stakeholder management and communication planning capabilities across senior and cross-functional audiences

• Expertise in change control, performance measurement, risk and issue management, and adherence to PMO standards, processes, and tools

• Ability to inspire and align others around a compelling future vision to drive engagement and results

• Demonstrated skill in building alliances and managing interdependencies across departments and organizations

• Strong relationship-building skills with a heavy emphasis on partnering and collaboration to drive outcomes

• Experience developing and managing end-to-end, multi-team project plans - managing both vendor and McDonald's deliverables, and using McDonald's project management software

• Executive-level communication skills; able to engage senior leaders with appropriate clarity, detail, and influence

• Excellent planning and organizational skills with the ability to balance big-picture thinking and attention to detail

• Detail-oriented with a focus on quality, resilience, and logical problem-solving

• Proactive mindset with the ability to identify and act on opportunities

• Strong team player with demonstrated leadership capability

• Comfortable stepping outside of comfort zone and adapting quickly to change

• Uses influence to drive decision-making and resolve complex issues

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

The position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Salary Range

The expected salary range for this role is $141,955.00 - $177,444.00 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.

McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact View email address on click.appcast.io. Reasonable accommodations will be determined on a case-by-case basis.

McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: 3657