Senior Registration Coordinator

Mass General Brigham Registration Coordinator

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for coordinating and leading registration staff, ensuring the smooth flow of patient intake, and maintaining a high level of accuracy in patient information.

Essential Functions

• Lead the registration process for all incoming patients, including in-person, phone, and online registrations.
• Oversee the collection and verification of patient demographics, insurance information, and relevant medical data to facilitate proper billing and treatment planning.
• Ensure the accurate and complete entry of patient information into the hospital's electronic health record system.
• Provide guidance, support, and mentorship to registration staff, including training on registration procedures and customer service standards.
• Handle complex or escalated patient registration issues, ensuring a satisfactory resolution while maintaining professionalism.
• Oversee the process of verifying patient insurance coverage and obtaining necessary authorizations for medical procedures, treatments, or hospital admissions.
• Ensure compliance with hospital policies, industry regulations, and data privacy laws, including HIPAA, during the registration process.
• Generate and analyze registration-related reports, identifying trends and areas for improvement.

Qualifications

Education: High School Diploma or Equivalent required or Bachelor's Degree Related Field of Study preferred. Can this role accept experience in lieu of a degree? No. Licenses and Credentials: Experience Patient Registration/Admissions Experience 3-5 years required. Knowledge, Skills and Abilities: Strong knowledge of hospital registration procedures, insurance verification, and medical terminology. Knowledge of regulatory requirements and compliance standards related to patient registration and privacy. Leadership qualities, including the ability to motivate and inspire team members. Excellent interpersonal and communication skills for interacting with patients, families, and hospital staff. Demonstrated problem-solving skills and ability to handle difficult situations with professionalism and tact. Strong attention to detail and accuracy in data entry and documentation.

Additional Job Details (if applicable)

Physical Requirements:

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type: Onsite

Work Location: 273 Charles Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Rotating (United States of America)

Pay Range: $22.22 - $31.71/Hourly

Grade: 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.