Centralized Operations Support Specialist

Overview The Centralized Operations Support Specialist is responsible for completing operational data review and processing tasks associated with the Electronic Medical Records (EMR) system. This position works independently within a collaborative team and communicates with field and corporate employees to facilitate issue resolution. Essential Functions Research and review of change of ownership for skilled nursing facility Perform documented processes that may include, but are not limited to, HOPE transmission, EOB reviews, and EMR data entry, review, and updates. Complete assignments in accordance with government and company specified timeframes, accuracy, and volume standards. Communicate with employees and managers to facilitate issue resolution and provide education, as needed Report issues and best practices that impact centralized processing Recommend process and documentation updates Assist in the development and delivery of training materials About You Specialized Knowledge/Skills: Understand Hospice regulations and billing requirements for hospice car Understanding of NPIs and Tax Ids Federal and State specific regulations/guidelines Able to work with confidential information Demonstrate initiative in researching and resolving issues Well-organized and confident to work independently, but will be a team player Discern areas in need of continued improvement Able to collect and process time-sensitive information from multiple sources Detail- and deadline-oriented with the ability to prioritize and multi-task Able to adapt to a fast-paced environment and learn and retain new or evolving information and procedures Able to communicate effectively with other departments Education/Experience: High School diploma required. Three years of Hospice and/or Home Care experience preferred License/Certification: None needed Training/Equipment: Proficient with the general use of computers Proficient with Microsoft Office projects with focus on Excel skills Homecare Homebase experience preferred Consistent access to high-speed Internet We Offer Benefits for All Associates (Full-Time & Per Diem): Competitive Pay 401(k) with Company Match Career Advancement Opportunities National & Local Recognition Programs Teammate Assistance Fund Additional Full-Time Benefits: Medical, Dental, Vision Insurance Generous Paid Time Off + 7 Paid Holidays Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) Education Support & Tuition AssistanceCompany-paid Life & Long-Term Disability Insurance Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace Location Gentiva Hospice Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader inhospice care, palliative care, home health care, and advanced illnessmanagement, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care Home health care: Heartland Home Health Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated. #J-18808-Ljbffr Gentiva Hospice