On-Site Parts Counter Person

Fleet Support Team Member

Tidewater Fleet Supply / TNT Parts is seeking a dependable, customer-focused professional to join our on-site fleet support team. This position is located within a municipal fleet maintenance facility where you will work directly with technicians, mechanics, and fleet personnel to keep critical vehicles and equipment operating efficiently.

This is more than a traditional parts counter role. You'll serve as a trusted resource for fleet customers by sourcing parts, managing inventory, solving problems, and helping ensure technicians have the right parts when they need them. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering exceptional service, we'd like to hear from you.

Responsibilities

• Provide outstanding customer service to fleet technicians and personnel by assisting with their daily parts needs.
• Identify, source, and recommend parts using catalogs, vendor resources, and company systems.
• Generate invoices and process requisitions accurately within the ERP system.
• Receive vendor shipments and process receiving documents.
• Source and process buyouts for non-stocked parts when required.
• Respond promptly to in-person, phone, and email inquiries.
• Maintain accurate inventory organization and assist with inventory management activities.
• Keep the parts room, inventory areas, and customer-facing spaces clean, organized, and professional.
• Build strong working relationships with fleet personnel, vendors, and teammates.
• Maintain product knowledge to better support customer needs and improve service levels.
• Occasionally operate a company vehicle to pick up parts or supplies.
• Assist during emergency situations and provide occasional after-hours support when necessary.
• Perform other duties and responsibilities as assigned.

What We're Looking For

• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Basic computer proficiency and the ability to learn ERP and inventory management systems.
• Positive attitude, dependability, and a strong work ethic.
• Ability to work independently while also collaborating with customers and teammates.
• Experience in automotive, heavy-duty truck, fleet, industrial, or aftermarket parts is preferred but not required.
• Valid driver's license with an acceptable driving record.

Why Join Tidewater Fleet Supply / TNT Parts?

• Stable, long-term career opportunity supporting municipal and fleet operations.
• Work directly with customers and make an impact every day.
• Fast-paced environment that combines customer service, inventory management, and problem-solving.
• Opportunities for growth and advancement within the heavy-duty and fleet parts industry.
• Supportive team environment where your contributions are recognized and valued.
• Competitive compensation and performance incentive opportunities.

Benefits

• Health Benefits (Medical, Dental, Vision) with Health Savings Account options.
• 401(k) with Company Match.
• Paid Time Off.
• Performance Bonus Opportunities.
• Company-Paid Life Insurance.
• Employee Assistance Program.

Physical Demands and Working Conditions

• Ability to occasionally lift up to 50 pounds.
• Frequent standing, walking, reaching, bending, and computer use.
• Occasional stooping, crouching, and material handling.
• Some evening, weekend, or emergency support may be required.
• Occasional operation of company vehicles.
• Work is primarily performed within a fleet maintenance facility and parts room environment.
• Regular interaction with technicians, vendors, and other fleet personnel throughout the day.