Director OF Operations

Assistant Director of Operations We are seeking a dynamic and experienced Assistant Director of Operations to take over day-to-day operations and lead a high-performing team. This pivotal role offers full ownership of outcomes, driving team performance, operational excellence, and an exceptional customer experience. This position is ideal for someone who thrives in a fast-paced, high-pressure environment, demonstrates strong critical thinking, and can lead a diverse team with varying levels of experience and personalities. More than a manager, the Assistant Director of Operations is an operator ensuring operational stability, coordinating workflows, fostering team communication, and implementing business processes that align with agency goals. Primary Responsibilities Sales Performance – Drive team sales goals and ensure consistent execution of strategies to achieve targets. Team Accountability – Lead, coach, and mentor a team, maintaining high standards and clear expectations. CRM & Campaign Execution – Oversee CRM processes, marketing campaigns, and client communications to ensure efficiency and effectiveness. Retention & Customer Experience – Ensure exceptional customer experience and optimize retention strategies. Operational Stability – Manage day-to-day operations with organization and attention to detail, ensuring seamless workflows and meeting operational goals. Assist in Managing Workflows and Office Scheduling – Support operational coordination and daily office activities. Support Team Performance Through Administrative Oversight – Monitor team tasks and processes to maintain performance standards. Contribute to Marketing and Outreach Efforts – Assist with campaigns and initiatives that drive engagement. Prepare and Review Reports on Productivity and Customer Engagement – Track key metrics and provide actionable insights. Collaborate with the Agent and Management Team on Operational Strategies – Partner with leadership to implement effective processes and solutions. What Success Looks Like You are an operator, not just a manager, taking ownership of results and leading by example. You can manage a team independently, providing guidance without requiring constant validation. You balance polish, emotional intelligence, and organization to meet team needs while achieving business objectives. You consistently deliver strong performance outcomes and maintain operational stability. Qualifications Proven experience managing teams in high-pressure, fast-paced environments. Strong leadership, critical thinking, and problem‑solving skills. Exceptional organizational and operational skills. Effective written and verbal communication skills. Experience in operations, administration, customer service, or a related field preferred. Proficient with Microsoft Office or similar tools. Must be able to obtain required state insurance licenses. Experience with CRM systems and campaign execution preferred. Compensation: $75,000.00 – $100,000.00 per year Benefits Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development 401(k) matching Company parties Free food & snacks Health insurance Full Time in Irving, TX State Farm agents are independent contractors who hire their own employees. State Farm employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Join a community of good neighbors Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none #J-18808-Ljbffr