Assistant Director of Operations

We're Hiring!

We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Ron Mathai - State Farm Agent may be the right fit for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Ron Mathai - State Farm Agent!

Assistant Director of Operations

We are seeking a dynamic and experienced Assistant Director of Operations to take over day-to-day operations and lead a high-performing team. This pivotal role offers full ownership of outcomes, driving team performance, operational excellence, and an exceptional customer experience. This position is ideal for someone who thrives in a fast-paced, high-pressure environment, demonstrates strong critical thinking, and can lead a diverse team with varying levels of experience and personalities. More than a manager, the Assistant Director of Operations is an operator ensuring operational stability, coordinating workflows, fostering team communication, and implementing business processes that align with agency goals.

Primary Responsibilities:

• Sales Performance: Drive team sales goals and ensure consistent execution of strategies to achieve targets.
• Team Accountability: Lead, coach, and mentor a team, maintaining high standards and clear expectations.
• CRM & Campaign Execution: Oversee CRM processes, marketing campaigns, and client communications to ensure efficiency and effectiveness.
• Retention & Customer Experience: Ensure exceptional customer experience and optimize retention strategies.
• Operational Stability: Manage day-to-day operations with organization and attention to detail, ensuring seamless workflows and meeting operational goals.
• Assist in Managing Workflows and Office Scheduling: Support operational coordination and daily office activities.
• Support Team Performance Through Administrative Oversight: Monitor team tasks and processes to maintain performance standards.
• Contribute to Marketing and Outreach Efforts: Assist with campaigns and initiatives that drive engagement.
• Prepare and Review Reports on Productivity and Customer Engagement: Track key metrics and provide actionable insights.
• Collaborate with the Agent and Management Team on Operational Strategies: Partner with leadership to implement effective processes and solutions.

What Success Looks Like:

• You are an operator, not just a manager, but taking ownership of results and leading by example.
• You can manage a team independently, providing guidance without requiring constant validation.
• You balance polish, emotional intelligence, and organization meeting team needs while achieving business objectives.
• You consistently deliver strong performance outcomes and maintain operational stability.

Qualifications:

• Proven experience managing teams in high-pressure, fast-paced environments.
• Strong leadership, critical thinking, and problem-solving skills.
• Exceptional organizational and operational skills.
• Effective written and verbal communication skills.
• Experience in operations, administration, customer service, or a related field preferred.
• Proficient with Microsoft Office or similar tools.
• Must be able to obtain required state insurance licenses.
• Experience with CRM systems and campaign execution preferred.

Compensation: $85,000.00 - $115,000.00 per year

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• I have been a State Farm agent since 2014.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, and Senior Vice President's Club

Apply Now and Let Us Put You on the Path to Success

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.