Assistant Building Engineer - Vivian

Job Description

Job Description

ASSISTANT BUILDING ENGINEER

SUMMARY

As an Assistant Building Engineer you will play a crucial role in the maintenance, operation, and upkeep of a luxury high-rise property. This position requires a comprehensive understanding of building systems, including plumbing, electrical, HVAC, and fire safety. The Assistant Building Engineer will work closely with the Building Engineer and Senior Building Engineer to ensure that resident service requests are handled promptly and professionally, preventative maintenance programs are implemented effectively, and the building's appearance and functionality meet the highest standards of luxury living.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Respond to resident service requests in a timely, respectful, and professional manner, demonstrating a commitment to exceptional customer service and resident satisfaction.

• Diagnose and troubleshoot maintenance issues, including plumbing, electrical, HVAC, appliance, and carpentry repairs, ensuring efficient and effective problem resolution.

• Perform repairs and replacements as needed, ensuring that resident issues are resolved promptly and effectively, minimizing disruption to residents' daily lives.

• Communicate with residents throughout the service process, keeping them informed of progress and estimated completion times, fostering transparency and trust.

• Assist in the make-ready process for vacant apartment homes, ensuring they are clean, functional, and aesthetically appealing for new residents, meeting the highest standards of luxury living.

• Assist in maintaining the overall appearance of the property, ensuring that grounds, common areas, and amenities are clean, well-maintained, and reflect the luxury aesthetic of the building.

• Perform routine inspections of the property to identify any maintenance, safety, or security concerns, reporting any issues to the Building Engineer for prompt resolution.

• Participate in the on-call rotation for after-hour emergencies, responding to urgent maintenance issues as needed, demonstrating flexibility and a commitment to resident satisfaction.

• May be responsible for coordinating and dispatching Service Technicians for after-hour emergencies, ensuring prompt and efficient response to urgent maintenance needs.

SKILLS AND EXPERIENCE

• 4-5 years of experience in building maintenance and engineering, with a focus on luxury high-rise properties.

• Advanced knowledge of building systems, including plumbing, electrical, HVAC, and fire safety.

• NFPA 25 and EPA 608 or similar certifications for fire suppression system and HVAC maintenance.

• Proven experience in responding to resident service requests and performing a wide range of maintenance and repair tasks.

• In-depth knowledge of OSHA safety rules and regulations, demonstrating a commitment to maintaining a safe and compliant work environment.

• Excellent customer service and a positive resident experience focused mentality, with the ability to interact professionally and effectively with discerning residents.

• Ability to work independently and as part of a team, demonstrating initiative, flexibility, and a commitment to achieving results.

• Strong communication, interpersonal, and problem-solving skills, with the ability to effectively address resident concerns and resolve maintenance issues.

• Ability to prioritize tasks and manage time effectively, ensuring that all maintenance and engineering operations are completed efficiently and on schedule.

• Must have a valid driver’s license with no major infractions in the last 12 months.

ADDITIONAL CONSIDERATIONS

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.

• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.

• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.

• Demonstrate expertise in the maintenance and upkeep of a luxury community, upholding the highest standards for a discerning clientele.

REGIONAL LAWS AND REGULATIONS

The Assistant Building Engineer must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include:

• Arizona: Arizona Residential Landlord and Tenant Act

• California: California Tenant Protection Act of 2019

• Colorado: Colorado Warranty of Habitability

• Florida: Florida Residential Landlord and Tenant Act

• Georgia: Georgia Landlord-Tenant Handbook

• North Carolina: North Carolina Residential Rental Agreements Act

• South Carolina: South Carolina Residential Landlord-Tenant Act

• Utah: Utah Fit Premises Act

• Tennessee: Tennessee Uniform Residential Landlord and Tenant Act

• Virginia: Virginia Residential Landlord and Tenant Act

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.

This job description is intended to provide a general overview of the Assistant Building Engineer role. The specific duties and responsibilities may vary depending on the needs of the community.