Front Desk Concierge/ Bather PT

Front Desk Concierge / Bather PT As a Front Desk Concierge at Salty Dawg Pet Salon + Bakery, you will be the first point of contact for our clients, both in person and over the phone. Your role is crucial in creating a welcoming and efficient environment, ensuring that clients’ appointments are scheduled appropriately, and providing excellent customer service. Responsibilities Greet clients and their pets warmly as they arrive at the salon. Assist clients with check-in and check-out procedures, ensuring accurate record-keeping. Answer phone calls and respond to emails in a professional and friendly manner. Schedule grooming appointments, taking into account groomer availability and client preferences. Provide clients with information about our grooming services, pricing, and any special offers. Maintain cleanliness and organization at the front desk area. Handle client inquiries, concerns, or complaints with patience and empathy. Collaborate with the grooming team to ensure smooth workflow and timely service. Update and maintain client records, ensuring accuracy and confidentiality. Assist in managing grooming schedules to optimize efficiency and minimize wait times. Promote and upsell salon services, retail products, and add-on options to clients when appropriate. Perform daily dog bathing and hygiene services, ensuring each dog is handled with care and attention to their comfort. Communicate with clients to understand each dog’s specific hygiene needs and provide recommendations for services as necessary. Ensure all bathing equipment and products meet safety and quality standards. Work closely with the grooming team to follow client preferences and special care instructions. Maintain cleanliness and organization of the bathing areas, ensuring a sanitary and welcoming environment for pets. Assist in training new bathers on proper bathing techniques and hygiene standards. Monitor dogs’ health and comfort during and after bathing, reporting any concerns to pet owners and management. Assist with marketing initiatives. Skills and Qualifications Experience in animal care: Previous experience working with dogs, especially in a grooming or similar setting, is often preferred. Comfort and confidence with dogs: Ability to handle dogs of various sizes, breeds, and temperaments calmly and safely. Grooming knowledge: Understanding of basic grooming techniques, including bathing, drying, brushing, and nail trimming. Strong communication skills: Ability to communicate effectively with pet owners and colleagues. Attention to detail: Ensuring thoroughness in all grooming tasks and paying attention to detail in all aspects of the job. Physical stamina: Must be able to stand for extended periods and handle the physical demands of working with animals. Positive attitude and passion for animals: A genuine love for dogs and a positive, friendly demeanor are essential for creating a welcoming environment. Physical Demands Lifting: Ability to lift and carry dogs up to 50 pounds and assist with heavier dogs. Standing: Prolonged standing throughout the workday. Bending and stooping: Bend, stoop, and crouch to wash and dry dogs, especially smaller breeds. Reaching: Reach for grooming tools, wash basins, and other supplies. Manual dexterity: Good hand-eye coordination and dexterity handling tools and equipment. Endurance: Stamina to handle multiple dogs throughout the day. Work Environment Wet environment with water and cleaning solutions. Noise from water, dryers, and dog barking. Exposure to pet hair. Potential hazards: Risk of animal bites, scratches, and slips or falls in a wet environment. Benefits Competitive salary. Flexible schedule. Training & development. On-the-job training. Job Types: Full-time, Part-time Pay: $10.00 - $15.00 per hour Expected hours: No more than 30 per week #J-18808-Ljbffr Retro Fitness