Medical Scheduler

Join Cyti Corp: Passionate Mental Health Professionals Wanted Are you looking to make a meaningful impact in the world of mental health? At Cyti Corp, we are a diverse team of dedicated and talented individuals united by our passion for delivering quality mental health care. Our mission is to help children, adults, couples, and families find greater happiness and meaning in their lives. Who You Are We are seeking a reliable and compassionate team member who thrives in a dynamic environment. You should be detail-oriented with excellent communication skills and a strong passion for helping others. About the Role As an Agent at Cyti Corp, you will play a crucial role in our mission. Your responsibilities will include: Processing Referrals: Receive and process referrals directly from clients' insurance using established protocols. Client Information Management: Review and ensure all client information is complete and up-to-date. Insurance Verification: Update insurance information for existing patients. Appointment Scheduling: Call patients with insurance authorization to schedule sessions. Client Communication: Answer phone calls professionally, respond to inquiries, and resolve complaints. Needs Assessment: Identify patient needs, resolve issues, and provide effective solutions. Complaint Resolution: Handle and resolve service-related complaints. Escalation Management: Identify and escalate priority issues to senior management. Documentation: Fill out call notes, update reports, and maintain the team's database. Data Evaluation: Obtain and evaluate all relevant data to handle complaints and queries. Training and Research: Engage in ongoing training and research on our therapists' specializations and availability. Service Updates: Keep all relevant information about our services updated. Billing Documentation: Ensure internal billing documents (charge slips, progress notes) are up-to-date. Multitasking: Efficiently switch between multiple programs within our database. Therapist Communication: Communicate assertively and respectfully with therapists to ensure excellent customer service. Compensation and Benefits Competitive Base Salary: Starting between $18-$20 per hour, with potential for variation based on experience. Comprehensive Health Insurance Paid Time Off (PTO) 401(k) Retirement Plan Professional Development: Opportunities for continuous learning and career advancement. Qualifications Medical Office Experience: Proficient in multitasking within a medical office environment. Empathy and Compassion: Demonstrated experience providing compassionate service to patients. Communication Skills: Excellent telephone, texting, and email etiquette, with exceptional written and verbal communication abilities. Front Office Procedures: Familiarity with front office procedures and insurance verification processes. Medical Terminology: Basic knowledge of medical terminology and procedures related to insurance companies, HIPAA, and PHI. Electronic Medical Records: Experience with electronic medical records systems. Computer Proficiency: Proficiency in MS Word, Excel, Google applications, and general computer skills. Learning Agility: Ability to quickly learn and adapt to new software programs. Why Choose Cyti Corp? Inclusive Culture: Cyti Corp is an equal opportunity employer, committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Professional Growth: We offer continuous training and opportunities for career advancement. Employee Benefits: Comprehensive health insurance, PTO, 401(k), and more. Join Cyti Corp and be part of a team dedicated to making a positive impact in mental health care!