Receptionist

We are looking for an exceptional Receptionist to join our team.

This is a position for someone who wants to be part of a professional, busy, and service-focused office. The role combines front-desk reception, client service, and day-to-day support for the attorneys and team.

This is a busy job. There will be phones ringing, clients arriving, information to gather, mail and deliveries to manage, and a steady stream of things that need your attention. Priorities can change throughout the day. We need someone who can stay organized, remain calm, and keep moving without becoming overwhelmed.

We also need someone who is self-driven. You will have established responsibilities, systems, and procedures, but you will not have someone standing over you telling you what to do every minute of the day. You need to be able to look around, recognize what needs attention, and take care of it. When you don't know something, ask. When you can figure something out, do so. When you see a problem, help find a solution.

We are fully invested in policies, procedures, and systems because they help us provide consistent, high-quality service to clients. We expect our team members to follow those systems while also using good judgment when something does not fit neatly into a procedure. Being able to think on your feet and make smart decisions is an important part of this job.

We are equally invested in our team. We work in a small office where people depend on one another and where everyone's work affects the people around them. We expect our team members to be dependable, accountable, willing to help, and able to communicate when they need support. We value people who take responsibility for their work rather than looking for someone else to blame when something goes wrong.

How you interact with people matters here. You will speak with clients, prospective clients, family members, coworkers, attorneys, vendors, and the public. Some of the clients we serve and their families are dealing with stressful or difficult circumstances. You need to be able to listen, ask appropriate follow-up questions, communicate clearly, and treat every person with patience, compassion, and respect.

We also expect professionalism. You need to be able to stay focused during the workday, manage distractions, protect confidential information, and give your responsibilities the attention they deserve. Getting something done is important; getting it done correctly is more important.

At the end of the day, we want someone who takes pride in doing good work and who wants to make a positive difference for clients. You will be challenged, you will be expected to learn, and you will have plenty to do. In return, you will be part of a team that takes its work seriously, cares about its clients, and wants its people to succeed.