Call Center /Customer Support Specialist

Call Center/Customer Support Specialist

We are seeking an experienced Call Center/Customer Support Specialist to provide exceptional service to customers and sales representatives in a fast-paced call center environment. This role will handle a high volume of calls, emails, and customer cases, resolve inquiries and issues, process requests, and maintain accurate customer information across multiple systems. The ideal candidate is a strong communicator, problem-solver, and multitasker with excellent attention to detail and the ability to remain composed under pressure.

Key Requirements:

• 5+ years of customer support/customer service experience
• Ability to handle approximately 25 calls and 50 emails/cases daily
• Strong communication, problem-solving, and organizational skills
• Proficiency with Microsoft Office
• Experience with SAP, Microsoft Dynamics/CRM, and data-entry systems preferred
• Ability to multitask, prioritize, and work independently
• Positive, professional, customer-focused approach
• Strong attention to detail and follow-through

This is a long term contract role. Company will consider hybrid once trained.

Benefit offerings include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled