Customer Service Representative

Leading Property Management organization is in need of a Temporary Customer Service Representative for up to 4 months. This is a HYBRID role in Tustin, Ca.

The temp schedule is: hybrid schedule (Mondays and Fridays WFH, Tuesdays, Wednesday,-Thursdays in office), May do additional days onsite for training.
As a Resident Specialist, you will play a crucial role in delivering exceptional customer service, ensuring that our residents experience world class support and satisfaction. You will be the primary point of contact for resident leasing, and communication.

Resident Specialist (Hybrid | Temporary Assignment)

Are you passionate about customer service, relationship building, and helping residents have a positive housing experience? We are seeking a Resident Specialist to support lease renewals, resident communications for a growing residential property management team.

This is an excellent opportunity for professionals with experience in property management, leasing, customer service, account management, call center environments, or resident services who enjoy helping customers and finding solutions.

Assignment Details
* Temporary assignment
* Hybrid opportunity
* Full-time schedule
* Monday-Friday
* Opportunity to gain experience with a national residential portfolio

Key Responsibilities
* Communicate with residents regarding upcoming lease expirations and renewal options.
* Educate residents on available lease terms, pricing, and renewal opportunities.
* Follow up with residents to ensure they have received and understand renewal offers.
* Build positive resident relationships through proactive communication and exceptional customer service.
* Assist with retention efforts by identifying solutions and addressing resident concerns.
* Coordinate with internal teams regarding property inspections and renewal-related activities.
* Verify compliance with renter's insurance requirements and other lease-related policies.
* Review lease information, resident records, and account details for accuracy.
* Audit completed renewal documentation to ensure proper processing.
* Support residents through the Notice to Vacate process while exploring retention opportunities when appropriate.
* Maintain accurate records and update information within company systems.
* Provide timely follow-up and professional communication throughout the resident lifecycle.

Qualifications
* Previous experience in customer service, property management, leasing, resident services, call center, account management, or administrative support preferred.
* Excellent verbal and written communication skills.
* Strong customer service and relationship-building abilities.
* Highly organized with exceptional attention to detail.
* Ability to manage multiple priorities in a fast-paced environment.
* Comfortable navigating multiple systems and electronic records.
* Proficiency with Microsoft Office Suite.
* Experience with property management software such as Yardi is a plus.
* Basic accounting and math skills preferred.
* High School Diploma or GED required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.