Customer Service Representative

Popsicle Air Customer Service Representative Costa Mesa, CA (In-Office) | Full-Time | $22 - $26/hour + monthly performance bonus Join the Coolest HVAC & Plumbing Team in Orange County. Popsicle Air delivers heating, cooling, plumbing, and air quality services across Orange County. We're not your average HVAC company -- we're cooler. We're looking for a Customer Service Representative to be the first voice customers hear. When someone calls Popsicle Air, you are the company -- the reason they either book with us or keep dialing down the list. What You'll Do Answer inbound calls live -- warmly, professionally, and with confidence Listen, guide the conversation, and book appointments (inbound sales focus) Recognize sales opportunities and route them to the Sales Representative Maintain the daily schedule in ServiceTitan; dispatch technicians in the field Proactively update customers on arrival windows and schedule changes Respond to texts, web inquiries, and social messages promptly Handle concerns with empathy and ownership; escalat when needed Make outbound calls for confirmations, reminders, and follow-ups Enter leads and customer data into ServiceTitan accurately Support general office operations: payments, invoicing, memberships, permits What You Bring 1+ years in a customer-facing phone role (CSR, call center, reservations, dispatch) Strong phone presence -- warm, confident, articulate, and comfortable leading conversations Ability to book appointments and convert inquiries Strong prioritization and multitasking skills Fast, accurate data entry with attention to detail Dependable and consistently present High school diploma or equivalent Preferred Experience in HVAC, plumbing, or home services ServiceTitan or similar field service platform experience Prior dispatch or scheduling experience Bilingual (English/Spanish) What You'll Get $22 - $26/hour + monthly performance bonus Full-time, in-office (Costa Mesa, CA) Medical, dental, and vision coverage Paid time off and paid holidays Paid training and a clear growth path Popsicle Air is an equal opportunity employer. #J-18808-Ljbffr The Brella Co.