ASL Interpreting Scheduling Coordinator

LTC Language Solutions

Description
LTC Language Solutions is looking for an American Sign Language Scheduling Coordinator who loves American Sign Language; has education, training or professional background in American Sign Language; appreciates juggling multiple tasks daily; thrives in fast-paced environments; and provides excellent customer service under pressure.
The best candidate for this role is someone who is passionate about providing language access, eager to learn how an interpreting agency is run, can juggle multiple projects / assignments at one time, and is flexible.

Here is what you get to do:

Answer phones and take requests from clients
Data entry of appointment information
Provide phone customer service to clients, vendors and interpreters
Schedule appointments for same day and future appointments for ASL requests
Communicate with interpreters regarding available appointments
Provide confirmations and appointment information to clients via email and phone
Update interpreter and client information in LTC's database
Ensure language access is provided
And last but not least, build relationships with LTC's interpreters and clients to provide exceptional customer service

Skills we Love:

Pays attention to the details
Thrives juggling multiple projects simultaneously
Customer service focused
Works quickly and efficiently without error
Flexibility
Team player
Extremely organized
Believes in collaboration and working with teams

Requirements

2+ years of education, training, or professional work with ASL and/or deaf community
2+ years of customer experience focused on telephone customer service
Passionate about providing language access

Desired Experiences

1-2 years of professional interpretation experience
Experience working with a language agency
Degree preferred
Excellent written and verbal communication skills
Proficiency in MS Office suite
Ability to learn new systems and programs quickly

LTC offers:

Company matched 401k program
Competitive paid time off program
Paid holidays
Parental leave benefits
Comprehensive insurance including medical, dental and vision
Voluntary benefits available

Apply

Vacancy posted 3 days ago

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